Assistant Manager Human Resources

Roles and responsibilities

An Assistant Manager of Human Resources (HR) plays a key supporting role in managing HR functions within an organization. This position requires a blend of interpersonal skills, organizational abilities, and an understanding of HR practices and policies. The Assistant Manager assists in overseeing various aspects of HR, including recruitment, employee relations, performance management, training, and compliance with labor laws and regulations.

Key Skills for an Assistant Manager - Human Resources:

1. Recruitment and Talent Acquisition

• Sourcing Candidates: Identifying and sourcing potential candidates through various channels, including job boards, social media, recruitment agencies, and employee referrals.
• Interviewing: Conducting interviews, assessing candidates’ skills, and determining cultural fit for the organization.
• Onboarding: Coordinating and assisting with the onboarding process, ensuring new hires have the necessary tools and information for a successful start.

2. Employee Relations

• Conflict Resolution: Mediating and resolving conflicts between employees, helping to maintain a positive and productive work environment.
• Employee Engagement: Implementing initiatives to engage employees and boost morale, such as feedback surveys, recognition programs, and team-building activities.
• Performance Management: Supporting performance review processes, providing feedback, and assisting managers in addressing performance issues effectively.

3. Training and Development

• Identifying Training Needs: Helping to identify training and development needs across departments and ensuring training programs are tailored to those needs.
• Training Coordination: Organizing and facilitating employee development programs, workshops, and skill-building sessions.
• Career Development: Promoting career growth by assisting in succession planning, mentoring, and offering opportunities for employees to advance.

4. Compliance and Legal Knowledge

• Labor Laws: Understanding and ensuring compliance with relevant labor laws, such as those governing wages, benefits, workplace safety, and discrimination.
• HR Policies: Ensuring the organization's policies and practices are in line with applicable laws and industry standards, and updating policies when necessary.
• Data Protection: Ensuring employee data privacy and compliance with data protection laws, such as GDPR (General Data Protection Regulation).

5. Compensation and Benefits

• Payroll Management: Overseeing payroll processing, ensuring that salaries and benefits are correctly administered and that there are no errors.
• Benefits Administration: Assisting in the management of employee benefits, including health insurance, retirement plans, and other perks.
• Salary Benchmarking: Ensuring the organization’s compensation packages are competitive within the industry to attract and retain talent.

6. Communication and Interpersonal Skills

• Clear Communication: Effectively communicating HR policies, changes, and expectations to all levels of staff.
• Empathy and Listening: Understanding employees’ concerns and providing appropriate support and solutions.
• Collaboration: Working closely with department heads, managers, and external vendors to ensure HR initiatives are aligned with the organization’s goals.

7. Organizational and Time Management Skills

• Multitasking: Juggling multiple HR tasks at once, such as conducting interviews, managing benefits inquiries, and supporting training programs.
• Attention to Detail: Ensuring all HR documentation, employee records, and compliance paperwork are accurate and up-to-date.
• Prioritization: Effectively managing competing demands, ensuring high-priority issues are addressed promptly.

8. Employee Wellness and Health Programs

• Workplace Well-being: Assisting with the creation and promotion of wellness programs, including mental health support, ergonomic initiatives, and work-life balance.
• Employee Assistance Programs (EAP): Promoting programs that offer employees support in dealing with personal or professional challenges, including counseling and financial advice services.

Desired candidate profile

• Oversee onboarding, offboarding, and visa processing, ensuring compliance and efficiency.
• Ensure People Services meet SLAs, collaborating with HRBPs, Finance, and stakeholders.
• Manage Group Life and Medical Insurance, including enrollments, claims, and invoicing.
• Optimize workflows to enhance efficiency, accuracy, and compliance.
• Lead the team, driving collaboration, performance, and process improvements.

Who You Are

• Bachelor’s/Master’s in Business or HR with expertise in HR operations.
• Strong knowledge of labor laws and compliance across regions.
• Proficient in Microsoft Office, HR tech, and data analysis.
• Strong leadership, communication, and stakeholder management.
• 5+ years in HR Generalist or P&C Shared Services, leading teams and change processes.