Sales Consultant

Roles and responsibilities

As a Sales Consultant, you will be responsible for driving incremental Spare Parts sales with current customers and developing new customers within the assigned area. This involves on-site visits, prospecting, quoting/asking for business, successfully closing the sale, and customer follow-up. You will bring value-added solutions through relationship building and technical knowledge.

What you will do:

• Achieve Parts sales and profitability targets and deliver the business plan by selling Aftermarket products to the customers
• Handle customer inquiries and communications, ensuring excellent customer experience, resolving customer complaints, and implementing methods to exceed customer expectations
• Update customers, search the market for new customers and parts sales shops
• Analyze and manage parts business potential and penetration to the assigned customers
• Gather and report back market intelligence in the area of Aftermarket, propose new parts ranges to be added to the existing offerings
• Ensure that customer’s monthly overdues are not more than the agreed target
  

Required skills to be successful:

• Demonstrated customer service skills and the ability to develop strong business relationships
• Strong sales skills including the ability to sell opportunities, ideas, and concepts, strong negotiation and closing skills
• Commercial attitude and understanding
• Negotiation skills and business-minded
• Able to deal professionally with customer middle and senior management and operators/technicians
• Skilled at self-planning and time management
• Presentable and able to promote the company
• Strong computer skills including good working knowledge of Microsoft Office
• Good communicator in English; Arabic is an advantage
  

About the team:

You will be part of a dynamic team within the FAMCO department, reporting to the Parts Manager.

What equips you for the role:

• A Degree or Diploma or equivalent Technical qualification
• A strong technical knowledge of earthmoving machines, with a minimum of 5 years Parts and/or workshop experience
• Excellent communication and inter-personal skills
• Self-motivated and customer-focused nature
• Must maintain a high standard of ethics and integrity
  

Desired candidate profile

. Sales Expertise:

• Product Knowledge: In-depth understanding of the products or services being offered, including features, benefits, and how they compare to competitors.
• Sales Techniques: Familiarity with various sales strategies, such as consultative selling, upselling, cross-selling, and closing techniques.
• Customer-Centric Approach: Focusing on understanding the customer's needs and offering personalized recommendations that solve their problems or fulfill their desires.

2. Communication Skills:

• Active Listening: Paying close attention to what customers say to fully understand their needs, preferences, and concerns.
• Clear and Persuasive Communication: Explaining products or services clearly and persuasively, using language the customer can easily understand.
• Presentation Skills: Delivering product demonstrations, presentations, or proposals in an engaging and informative way.

3. Relationship Building:

• Building Trust: Developing strong, long-term relationships with customers by demonstrating expertise and offering reliable, honest advice.
• Networking: Creating and maintaining a network of contacts and potential clients to generate new business opportunities.
• Customer Retention: Following up with clients after sales to ensure satisfaction, solve any problems, and keep them coming back for future purchases.

4. Problem-Solving:

• Solution-Oriented: Identifying the customer's specific needs and offering the best solution to meet those needs, even if it means customizing a product or service.
• Overcoming Objections: Handling objections or concerns from customers with confidence, empathy, and well-reasoned arguments that align with the customer’s best interests.