Telephone Operator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities
Guest Communication
- Answer incoming calls promptly and professionally providing accurate information about resort services amenities and local attractions.
- Handle guest inquiries requests and complaints with a courteous and helpful attitude.
- Coordinate wakeup calls messages and other personalized guest services.
Reservation Assistance
- Assist guests in making dining spa or activity reservations and provide guidance on resort facilities.
- Accurately process and confirm room reservations ensuring proper documentation.
Internal Coordination
- Relay messages and connect calls between guests and internal departments such as housekeeping maintenance or room service.
- Work closely with front desk and concierge teams to ensure smooth communication and service delivery.
Record Keeping and Reporting
- Maintain logs of calls requests and complaints ensuring accurate and detailed records.
- Escalate unresolved issues to the appropriate department or supervisor.
Operational Support
- Monitor and update the internal communication system ensuring all team members are informed of important updates.
- Assist in emergencies by providing clear communication to both guests and staff following safety protocols.
Guest Satisfaction
- Uphold the resorts standards of excellence in guest service by ensuring all interactions leave a positive and lasting impression.
- Actively seek feedback and suggestions from guests to improve telephone services.
Qualifications :
- High school diploma or equivalent; additional hospitality training is a plus.
- Prior experience in a similar role or customer service is preferred.
- Excellent verbal communication skills in English (additional languages are an advantage).
- Proficiency in using telephone systems booking software and Microsoft Office Suite.
- Strong multitasking abilities and attention to detail.
- Friendly professional and patient demeanor with a commitment to exceptional guest service.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
