Telephone Operator
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
Key Responsibilities
Guest Communication
- Answer incoming calls promptly and professionally providing accurate information about resort services amenities and local attractions.
- Handle guest inquiries requests and complaints with a courteous and helpful attitude.
- Coordinate wakeup calls messages and other personalized guest services.
Reservation Assistance
- Assist guests in making dining spa or activity reservations and provide guidance on resort facilities.
- Accurately process and confirm room reservations ensuring proper documentation.
Internal Coordination
- Relay messages and connect calls between guests and internal departments such as housekeeping maintenance or room service.
- Work closely with front desk and concierge teams to ensure smooth communication and service delivery.
Record Keeping and Reporting
- Maintain logs of calls requests and complaints ensuring accurate and detailed records.
- Escalate unresolved issues to the appropriate department or supervisor.
Operational Support
- Monitor and update the internal communication system ensuring all team members are informed of important updates.
- Assist in emergencies by providing clear communication to both guests and staff following safety protocols.
Guest Satisfaction
- Uphold the resorts standards of excellence in guest service by ensuring all interactions leave a positive and lasting impression.
- Actively seek feedback and suggestions from guests to improve telephone services.
Qualifications :
- High school diploma or equivalent; additional hospitality training is a plus.
- Prior experience in a similar role or customer service is preferred.
- Excellent verbal communication skills in English (additional languages are an advantage).
- Proficiency in using telephone systems booking software and Microsoft Office Suite.
- Strong multitasking abilities and attention to detail.
- Friendly professional and patient demeanor with a commitment to exceptional guest service.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
