IT Support Specialist
Posted on :
23-01-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
We are seeking a detailoriented and efficient IT Support Specialist to join our team in Dubai United Arab Emirates. As an IT Support Specialist you will play a crucial role in maintaining our organizations technology infrastructure and providing exceptional technical support to our employees.
- Respond to and resolve ITrelated issues through our ticketing system ensuring timely and effective solutions
- Provide firstlevel support for hardware software and networkrelated problems
- Troubleshoot and diagnose technical issues for both Windows and Mac operating systems
- Assist with the setup configuration and maintenance of computer systems and peripherals
- Implement and maintain IT security measures to protect company data and systems
- Conduct regular system updates and patches to ensure optimal performance and security
- Offer remote support to employees using various tools and technologies
- Document technical solutions and maintain an uptodate knowledge base
- Collaborate with the IT team to improve support processes and enhance user experience
- Provide training and guidance to endusers on IT best practices and new technologies
Qualifications :
- Bachelors degree in Computer Science Information Technology or a related field
- Minimum of 5 years of experience in IT support or a similar role
- Proficiency in Windows and Mac operating systems
- Strong knowledge of networking protocols and troubleshooting techniques
- Familiarity with IT security best practices and implementation
- Experience with ticketing systems and remote support tools
- Excellent problemsolving skills and ability to think analytically
- Strong verbal and written communication skills with a customerfocused approach
- Ability to work efficiently in a fastpaced environment and manage multiple priorities
- IT certifications such as CompTIA A Network or Microsoft Certified: Modern Desktop Administrator Associate (preferred)
- Understanding of enterprise IT infrastructure and support processes
- Willingness to work flexible hours as needed to support critical IT operations
Additional Information :
- Should be located in Dubai.(candidates outside dubai are excluded)
- Immediate Availability is a Plus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
