Inside Sales Executive

Roles and responsibilities

Sales Excellence:

• Drive the full sales cycle from prospecting to closing, ensuring a seamless customer experience
• Effectively identify and qualify prospects using a variety of lead sources, including cold, warm, and hot leads
• Consult with customers to understand their needs and recommend the best value-added services and packages
• Present tailored proposals and maintain professional communication through emails and calls and text messaging

Customer Relationship Management:

• Build and maintain strong, long-lasting customer relationships

• Ensure customers are offered the best deals by understanding their specific needs and preferences
• Serve as a trusted advisor to clients, providing ongoing support and solutions

Performance and Reporting:

• Consistently meet and exceed individual and team sales targets
• Maintain detailed and accurate records of interactions, opportunities, and sales outcomes in CRM

Market Feedback and Strategy:

• Provide actionable feedback to sales management to enhance the sales cycle, improve offerings, and strengthen the company's market presence
• Stay updated on market trends, customer preferences, and competitors' offerings

Professional Representation:

• Act as a positive representative of the Dubizzle Cars brand, upholding the company's reputation in all interactions
• Conduct sales activities with the highest levels of professionalism and integrity

Requirements

• High school diploma or equivalent (Bachelor's degree preferred)
• 4 to 5 years of proven experience in a similar inside sales or telesales role
• Experience in selling used cars, car insurances, service/warranties, insurance and car financing is a plus
• Proficient in CRM platforms
• Familiarity with the automotive market and value-added services (e.g., car insurance, warranties)
• Strong communication and persuasive skills with a knack for closing deals
• Excellent negotiation and objection-handling skills to maximize sales outcomes
• Highly organized with aggressive follow-up capabilities to meet deadlines and targets
• Ability to manage and maintain high call volumes and closures

Desired candidate profile

1. Prospecting and Lead Generation

• Identifying Potential Clients: Research and identify new business opportunities by prospecting for leads through various channels, such as cold calling, networking, email campaigns, social media, and attending industry events.
• Lead Qualification: Qualify leads by assessing their needs and determining if the product or service is a good fit for them. This includes understanding client pain points and how the offering can provide value.
• Outbound Outreach: Actively reach out to potential clients through calls, emails, or in-person meetings to introduce the company’s offerings and generate interest.

2. Sales Presentations and Demonstrations

• Product Demonstrations: Conduct presentations and product demonstrations to showcase the value and benefits of the company’s products or services, answering any client questions.
• Tailored Sales Pitches: Customize sales pitches to the specific needs and goals of each potential client, using insights gathered during the qualification phase.
• Building Trust: Establish trust and credibility with potential clients by demonstrating knowledge of the product and its application to their business.

3. Negotiation and Closing Sales

• Negotiation: Engage in discussions regarding pricing, terms, and product features, negotiating the best possible deal for both the company and the client.
• Closing Deals: Work to close sales, ensuring all necessary paperwork is completed, and contracts are signed. Strive to meet or exceed monthly or quarterly sales targets.
• Follow-up: After the initial presentation or negotiation, follow up with leads and prospects to address concerns, answer questions, and move them toward closing.

4. Customer Relationship Management

• Building Long-Term Relationships: Develop and nurture long-term relationships with existing clients to foster repeat business, referrals, and upsell opportunities.
• Customer Support: Act as a point of contact for existing clients, addressing any issues or concerns post-sale, ensuring high levels of customer satisfaction.
• Account Management: For clients with larger accounts, maintain ongoing communication to identify new opportunities for growth or service enhancement.

5. Sales Reporting and Analysis

• Tracking Sales Performance: Maintain accurate records of all sales activities, including leads, prospects, customer interactions, and closed deals, often using CRM software (e.g., Salesforce, HubSpot).
• Sales Metrics: Monitor personal sales performance against targets, report on progress, and highlight areas for improvement. Sales Executives typically work towards KPIs (key performance indicators) like monthly or quarterly sales quotas, conversion rates, and customer acquisition cost.
• Market Feedback: Gather feedback from prospects and clients on product needs and preferences, as well as insights into competitor products, and relay this information to the sales team or product development.