IT Intern

Roles and responsibilities

• An IT Intern is typically a student or recent graduate who is gaining practical experience in the field of information technology (IT). This internship helps them apply theoretical knowledge in a real-world work environment while learning about various aspects of IT infrastructure, systems, and support. IT interns often work under the supervision of senior IT professionals and contribute to a wide range of tasks, from troubleshooting technical issues to assisting with software deployment and network management.

• Collaborate with various departments to understand their data visualization needs and requirements.
• Design, develop, and maintain Power BI dashboards and reports to provide actionable insights.
• Extract, transform, and load (ETL) data from multiple sources into Power BI.
• Ensure data accuracy and consistency across all dashboards and reports.
• Assist in the optimization and performance tuning of Power BI reports.
• Provide training and support to end-users on how to use and interpret Power BI dashboards.
• Stay updated with the latest Power BI features and best practices
  
  

What You Bring

• Currently pursuing a degree in Information Technology, Computer Science, Data Science, or a related field.
• Strong knowledge of Power BI and its various components (Power Query, DAX, Power BI Service).
• Experience with data visualization and creating interactive dashboards.
• Proficiency in SQL and data manipulation.
• Excellent analytical and problem-solving skills.
• Strong communication and teamwork abilities.
• Ability to work independently and manage multiple tasks simultaneously.

Desired candidate profile

1. Technical Support and Troubleshooting

• Helpdesk support: Assisting end-users with technical issues related to hardware, software, and network systems.
• Troubleshooting: Identifying and resolving common IT issues, such as connectivity problems, software bugs, and hardware malfunctions.
• Remote support: Providing assistance to remote employees or users by diagnosing and resolving technical issues through remote desktop tools or phone calls.
• System maintenance: Helping with routine system checks, software updates, and hardware maintenance.

2. Hardware and Software Installation

• Hardware setup: Assisting with the installation and setup of computer equipment, printers, peripherals, and other IT infrastructure.
• Software installation: Supporting the installation, configuration, and setup of software applications, ensuring that the software is functioning correctly.
• System upgrades: Assisting with system upgrades or patching, ensuring that operating systems and applications are up to date.
• Asset tracking: Keeping inventory of hardware, software, and licenses to ensure the company’s assets are properly managed.

3. Network Support

• Network troubleshooting: Identifying issues with local area networks (LAN), wireless networks, and internet connections, and resolving basic connectivity issues.
• Wi-Fi setup: Assisting with the setup and configuration of Wi-Fi networks, ensuring stable and secure connections.
• Network monitoring: Helping to monitor network traffic and performance to ensure optimal functionality and address potential issues.
• VPN and remote access: Assisting with the setup and troubleshooting of Virtual Private Networks (VPNs) and other remote access tools.

4. Security Awareness

• Antivirus software: Assisting with the installation and updating of antivirus programs to protect against malware, spyware, and other cyber threats.
• Password management: Helping users with password resets, account lockouts, and enforcing password policies for security.
• Data protection: Assisting in securing sensitive data, backing up important files, and ensuring that best practices for data privacy are followed.

5. System Administration Assistance

• User account management: Helping with the creation, modification, and deletion of user accounts, including managing permissions and access rights.
• Access control: Assisting in managing system access for employees, ensuring users only have access to the resources they need.
• Backup support: Assisting with the backup and restoration of data, ensuring that regular backups are completed to safeguard against data loss.