Telephone Operator
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Job Description
PURPOSE OF POSITION
To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotels standards.
KEY ROLES & RESPONSIBILITIES
Process all incoming and outgoing calls accurately and courteously
Ensure smooth internal telecommunication as per Raffles Standards
Accurately record and control wakeup calls
Assist guests with international calls and directory queries
Call guests by name whenever possible
Page staff member when requested
Abide by principles of guest privacy
Handle guests requests promptly and report complaints to the Telephone Supervisor
Bill call costs
Aware of local telephone listings and frequently dialed numbers
Strictly abides by standards policies and procedures governing cases of emergency such as fire bomb scare and other critical situations
Advise defects on switchboard equipment to Supervisor
Maintain a clean work environment
Maintain detailed knowledge of the Hotels fire life and safety system
Adhere to OH&S policies and procedures
Qualifications :
PERSONAL ATTRIBUTES
Written and verbal communication skills in English
Able to develop rapport with Colleagues and Management staff
Ability to work cohesively with coworkers as part of a team
Ability to focus attention on guest needs remaining calm and courteous at all times
Ability to promote positive relations with all hotel guests & patrons
Able to exercise good judgment with difficult guests
Understanding and ability to work in a multicultural environment
QUALIFICATIONS
Secondary Education or relevant qualifications in Hotel Management.
EXPERIENCE
Minimum 1 year relevant experience preferably in a four or five star hotel
Additional Information :
Raffles Dubai Sheikh Rashid Road
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
