PROSPECTIVE ACCOUNTS: Identifies prospective accounts and establishes goals for Key Accounts by analysing historical data and other statistical information and also by conducting accounts interviews and preparing customer action plans
FAIRS (domestic/International) : Attends fairs in order to represent the Hotel and/or region within a both according to the action plan within the Business/Marketing Plan of the Hotel. The fairs are attended in coordination with the Regional or Corp. Sales
DOMESTIC MARKET: Priority in sales activities are to be given to this market for the local travel trade as well as for the corporate accounts
INTERNATIONAL MARKET: Has to be worked on in close coordination with the Director of Sales(GCC) and Director of Sales(GCC) and General Manager according to internal regulations
ROOMS: Regarding the availability and the coordination of rooms for high booking periods the final approval of availability is taken always by the Hotel operations management.
MARKET MIX: Emphasis on right market mix to maintain the quality of the product and to minimize market dependence on long term
COORDINATION: Regular meetings with the hotel operation (Rooms Division Reservation and Food & Beverage) have to be held to exchange information and problem solving
Reduces administrative work to achieve a minimum of 57 personal sales/courtesy calls per day as well as 10 telephone sales/courtesy calls per day without affecting promptness of flow of correspondence to accounts
Ensures that all incoming correspondence (inquiries requests offers confirmations etc.) are attended to and replied in due time
Reporting: Prepares and transmits the Call Reports on a weekly basis to the supervisor and/or the Director of Sales(GCC) and General Manager. Establishes a Monthly Report which includes the summary of the past activities prospection and trends and analyses competitors sales and promotion efforts forecast for all sales activities & production/conversion figures. Attends once a month hotels Sales/Rooms Division and Credit meeting
Business Plan / Budget: Targets to achieve key figures from key accounts / key markets through preparation and execution of proper action plan for his/her field of responsibility
Accounts Receivable: Is coresponsible for the settlement of outstanding respectively the follow up on a regular basis towards local Travel Trade to match credit policy in close coordination with the Credit Manager / Rooms Division
Establishes and signs contracts with local Inbound Operators/Travel Agents /Corporate considering the official Rate Policy in coordination with the Director of Sales(GCC) and General Manager
Conducts rate market surveys to advise management of actual market trends
Establishes and cosigns contracts with International Tour Operators/Corporate respecting the Rate Policy and Contract Policy together with the Director of Sales(GCC) and General Manager. He/she conducts prior discussions with the partners to prepare final contracting
Special deals (out of guidelines and rate policy) must in any case be discussed coordinated and approved prior to offer with the hotels management
Ensures all staff are thoroughly familiar with the Hotels emergency procedures and is in a state of preparedness for any emergency which may occur
Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the department in conjunction with the Director of HR & the L&D Manager
Maintains a monthly overview of vacation and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the Director of HR
He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility
Assumes responsibility of Duty Manager when scheduled to do so.
Other duties as assigned
Press Releases PR activities Advertisements etc. are executed and coordinated by the GMs Office
Electronic Distribution Systems are updated by the hotel operation on regular basis
Assist in Task Force Teams for new openings
Carry out any other reasonable task (which may not be stated here) as requested
Additional Information :
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
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