EN - Reservation Agent

Bring your passion for hospitality and guest experiences to our team where youll help our guests start their journey with a smile. Lets make every booking unforgettable together!

THE MISSION

Be the Booking Guru: Manage reservations like a pro ensuring every guest feels special from their very first inquiry.

Anticipate Their Every Wish: Customize reservations to fit each guests unique preferences making them feel like VIPs before they even arrive.

Keep It Cool Under Pressure: Handle lastminute changes requests and cancellations like the calm collected rockstar you are.

Be the Walking Encyclopedia of Rooms: Stay uptodate with room details promotions and special packages so you can always offer the perfect solution.

Be a Communications Superstar: Work closely with the front office sales and other departments to ensure seamless guest experiences.

Spread the Joy of Mama Shelter: Share your positive energy and hospitality expertise to create unforgettable memories for our guests.

Stay on the Cutting Edge: Keep an eye on industry trends and booking platforms to help maximize revenue and efficiency.

Be the Ultimate ProblemSolver: No challenge is too bigyour creativity and resourcefulness save the day every time!

Qualifications :

• MADE FOR YOU ONLY IF

  Youre calm and collected: Pressure doesnt faze you; youre always one step ahead of the game.
  Youre a beacon of integrity: Honesty and professionalism are second nature to you.
  Transparency is your style: Your work is as clear as our freshly cleaned windowsno hidden surprises.
  You own your oops: Mistakes You own them learn from them and keep moving forward.
  You value fairness: Doing things the right way is how you rollalways with honesty and respect.
  Youre a vault of confidentiality: Guest details are safe with youwhat happens in Mama Shelter stays in Mama Shelter.

  YOUR LITTLE EXTRAS:

  You deliver every time: When you commit you see it through to the finish line.
  Youre a team player (and a solo star): Whether youre collaborating or working independently you always shine.
  Your vibe lifts the room: Positive approachable and ready to bring the good energy.
  You build connections: You know your guests and teammates and those relationships matter.
  Youve got everyones back: Were all in this together making magic happen as a family.

Additional Information :

Were sure you know the beat:

1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.

Chorus:  After the successful telephone interview we will see you at Mama be ready! (chorus x2 depending on the position)

Last verse: Mama wont leave you wondering; you will have an answer from us whatever the outcome

Remote Work :

No

Employment Type :

Fulltime