Assistant Director of Food and Beverage

To ensure that all Rixos policies and SOPs are in place for the Food and Beverage Department and that they are regularly checked upon filed correctly and adhered to at all times

To make sure that appropriate fire evacuation procedures are in place that all Associates are aware of them and that regular fire drills are carried out

To display a proactive and leading role in terms of service culture development systems procedures and skills development

To ensure regular team section and departmental meetings are held in the Food and Beverage Department and that the results/outcomes are recorded filed and followed up

To counsel and discipline the Associates if needed and where applicable together with the respective HOD to address performance shortfalls ensuring that appropriate records are left in the Associates files and that the hotels disciplinary procedures are followed at all times

To be aware of local market competition to monitor trends within the industry and make suggestions how these could be implemented in our hotel.

For promotion and/or transfer and to draw up appropriate development and succession plans

To carry out regular quality control functions in all areas of the Food and Beverage Department to ensure a consistent high quality of all services is maintained.

To be innovative suggesting new ideas and investigating new ways of doing things or new services for our guests

To provide advice to the hotels management team on all aspects of the hotels operations environmental health & safety matters as well as the operational efficiency of the property

To ensure that all Associates are coached trained and appraised regularly that proper records are kept of all training sessions appraisals and job chats and that departmental training needs are analysed and departmental training plans are drawn up and updated regularly

To organise and prepare departmental holiday plans in accordance with business & manning levels

To carry out quality control functions in all areas of the department daily to ensure a consistent high quality of all services is maintained

To ensure the timely and correct preparation and submission of all administration and audit reports

To handle guest complaints comments problems and requests in a professional & efficient manner to document all complaints properly and to ensure that other HODs and Managers are fully informed about complaints/issues concerning their areas of responsibility

To carry out Duty Manager shifts/tasks when required and to perform any other duties that may be assigned from time to time by the Management

To ensure that all daily work orders are allocated and that all work is completed on time & within budget.

To prepare the departments annual budgets analyse results and to implement corrective actions if required

To control and analyse departmental costs on an ongoing basis and to implement corrective actions if required

To be involved in determining selection of CAPEX items for the department

Qualifications :

Diploma within Hospitality Field

Fluency in Russian is beneficial

At least 3 years of experience in 5 Star Luxury property as Head of Department

Remote Work :

No

Employment Type :

Fulltime