Retail Sales Executive

Roles and responsibilities

• Achieve or exceed or exceeding allocated sales target to contribute to company’s sales and returns objectives
• Follow the car Sales process standards ( Prospecting, meeting, negotiating, … delivering etc.) to deliver highest lead of customer service to achieve the company's objectives of customer loyalty and retention
• Maintaining awareness of the automotive industry, technical developments, market trends, competitor analysis and Auto Finance knowledge to help achieve personal target and company’s objectives and provide feedback for future planning
• Provide, weekly and daily sales activities’ report to direct manager to ensure target and other KPI’s are on track
• Keeping records and documentation to be aligned with rules, policies, regulations and procedures
• Create maintain and provide accurate timely sales reports and forecasts
• Maintain, develop and build relations with existing and new customers via meetings, calls, emails.
  

Requirements

• University degree in business or equivalent
• 2 - 3 years experience in Sales (preferably in Auto sales or auto Finance)
• Excellent communication skills
• Fluency in English language
• UAE driver's license and Own a car
• Team player
• Self-motivated and ability to work under pressure
• Ability to work on Microsoft applications

• Sales Skills:

  • Strong ability to persuade, upsell, and close sales with customers. Understanding of sales techniques like BANT (Budget, Authority, Need, Timing) or AIDA (Attention, Interest, Desire, Action) can be beneficial.

• Customer Service:

  • Excellent communication and interpersonal skills to engage customers effectively and handle their queries or concerns.

• Product Knowledge:

  • In-depth knowledge of the products or services being sold to assist customers with well-informed recommendations.

• Problem-Solving:

  • The ability to address customer complaints or issues quickly and professionally, ensuring customer satisfaction.

• Communication Skills:

  • Clear and effective verbal communication, with the ability to listen to customers' needs and convey product information.

• Time Management:

  • Ability to manage time effectively, especially when handling multiple customers or managing various tasks (such as restocking shelves or assisting with transactions).

• Attention to Detail:

  • Ensuring accuracy in transactions, product displays, and stock management.

• Teamwork:

  • Ability to collaborate with colleagues and management, sharing ideas and contributing to the overall goals of the team.

Desired candidate profile

• Sales and Product Promotion:

  • Selling Products: Actively engaging with customers to sell products or services, understanding their needs, and providing recommendations based on their preferences and budget.
  • Promoting Sales and Offers: Informing customers about ongoing promotions, sales, and discounts to increase sales volume.
  • Upselling and Cross-selling: Encouraging customers to purchase additional or higher-value items that complement their original purchase.

• Customer Service:

  • Customer Assistance: Providing personalized customer service, answering product-related queries, assisting with product selection, and offering advice on product features and benefits.
  • Complaint Resolution: Addressing customer complaints or concerns in a professional manner, offering solutions or directing them to the appropriate channels for further assistance.
  • Building Customer Loyalty: Creating long-term relationships with customers, encouraging repeat business, and maintaining customer satisfaction.

• Product Knowledge:

  • Understanding Products: Developing in-depth knowledge of the products or services being sold, including features, benefits, and pricing.
  • Staying Updated: Keeping up to date with new products, trends, and competitor offerings to maintain a competitive edge and effectively inform customers.

• Sales Targets and Performance:

  • Achieving Sales Goals: Meeting or exceeding individual and team sales targets and contributing to the overall success of the store or organization.
  • Tracking Sales Metrics: Monitoring and reporting on sales performance, including daily, weekly, and monthly sales figures.
  • Incentives and Bonuses: Often working towards meeting specific sales goals that qualify for commissions or performance-based bonuses.

• Inventory Management:

  • Stock Monitoring: Ensuring that products are available on the sales floor by tracking stock levels and informing management of low inventory.
  • Restocking and Merchandising: Assisting in restocking shelves, arranging displays, and ensuring products are presented attractively to customers.
  • Product Returns and Exchanges: Managing returns or exchanges of products, ensuring the process is smooth and aligned with store policies.