Customer Relation Executive - Malabar Group
Posted on :
03-01-2025
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1 Vacancy
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Job Description
Job Code
INTLMGD1078
Designation
Customer Relation Executive
Business Vertical
INTLMalabar Gold & Diamonds
Job Summary
Greet and welcome customers to the jewellery store in a friendly and professional manner.
Assist customers in their jewellery selection by providing product information explaining features and benefits and suggesting suitable options based on their preferences.
Build strong customer relationships by providing exceptional service and personalized attention to each customer.
Address customer inquiries concerns and complaints promptly and effectively ensuring customer satisfaction.
Maintain a deep knowledge of the stores jewellery collection including materials gemstones designs and current trends.
Assist customers with jewelry fittings and adjustments ensuring a comfortable and proper fit.
Process sales transactions accurately and efficiently including cash handling credit card payments and issuing receipts.
Maintain a clean and organized store environment including merchandise displays and showcases.
Collaborate with the sales team to achieve individual and store sales targets.
Keep track of inventory levels and assist in inventory management including restocking and reordering of jewellery items.
Participate in regular training sessions to enhance product knowledge and sales techniques.
Stay uptodate with industry trends new product releases and competitors offerings.
Provide customers with information regarding jewelry care maintenance and cleaning techniques.
Conduct followup activities to ensure customer satisfaction and foster longterm relationships.
Collaborate with marketing and advertising teams to promote sales events new collections and special offers.
Utilize CRM software and customer databases to maintain accurate customer records and track customer preferences.
Stay knowledgeable about the companys policies warranties and aftersales services.
Participate in team meetings and provide feedback and suggestions for improving customer experiences.
Collaborate with the visual merchandising team to create appealing displays and window showcases.
Adhere to all company policies and procedures including security measures and ethical business practices.
Assist customers in their jewellery selection by providing product information explaining features and benefits and suggesting suitable options based on their preferences.
Build strong customer relationships by providing exceptional service and personalized attention to each customer.
Address customer inquiries concerns and complaints promptly and effectively ensuring customer satisfaction.
Maintain a deep knowledge of the stores jewellery collection including materials gemstones designs and current trends.
Assist customers with jewelry fittings and adjustments ensuring a comfortable and proper fit.
Process sales transactions accurately and efficiently including cash handling credit card payments and issuing receipts.
Maintain a clean and organized store environment including merchandise displays and showcases.
Collaborate with the sales team to achieve individual and store sales targets.
Keep track of inventory levels and assist in inventory management including restocking and reordering of jewellery items.
Participate in regular training sessions to enhance product knowledge and sales techniques.
Stay uptodate with industry trends new product releases and competitors offerings.
Provide customers with information regarding jewelry care maintenance and cleaning techniques.
Conduct followup activities to ensure customer satisfaction and foster longterm relationships.
Collaborate with marketing and advertising teams to promote sales events new collections and special offers.
Utilize CRM software and customer databases to maintain accurate customer records and track customer preferences.
Stay knowledgeable about the companys policies warranties and aftersales services.
Participate in team meetings and provide feedback and suggestions for improving customer experiences.
Collaborate with the visual merchandising team to create appealing displays and window showcases.
Adhere to all company policies and procedures including security measures and ethical business practices.
Functional Area
Retail Sales
Location
UAE Gold Souk MGD LJ;UAE Ithra 3;UAE Karama;UAE Madinat Zayed;UAE Qusais 2;UAE Rak Mall;UAE Sharjah Rolla 1;UAE Gold Souk 5;UAE Sharjah Al Nahda 2
State
United Arab Emirates
Country
UNITED ARAB EMIRATES
Educational Qualification
GRADUATION;PLUS2 /PUC
Age
25
Experience
2 to 3 Years
Salary Range
As per industry standards (AED)
This job has been sourced from an external job board.
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Employment Type
Full Time
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