Restaurant Hostess

Roles and responsibilities

• Welcome guests as they enter.
• Escort guests to their seats and ensure they are comfortable.
• Confirm bookings, seat guests promptly, and handle any changes.
• Handle waiting lists and provide accurate wait times during busy hours.
• Assist guests with questions, special requests, and ensure their queries are addressed.
• Coordinate with staff to ensure smooth seating and service.
• Keep the entrance and seating areas neat and welcoming.
• Help prepare the lounge before service and clear tables as needed.
• Ensure a friendly, positive environment for all guests.

What Are We Looking For?

• Customer service experience, preferably in a lounge or restaurant.
• Strong communication, multitasking, and organizational skills.
• Familiarity with health and safety regulations
• Experience in managing reservations.

Benefits

• Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself
• Be involved in customized trainings
• Have the chance to work in an international, diverse, and inclusive environment
• Become part of one of the most caring communities out there
• The famous team activities and social events bursting with fun
• Annual leave as per the company policy
• Medical Insurance covering all necessary services
• Yearly get-together for our Frontliner Champions

Recruitment Process and Timeline

• Application Review: Submit your application, and our talent attraction team will review your profile
• Pre-Screening: If your profile matches our requirements, you will receive a call from our talent team to discuss about the opportunity
• Interview Process: If shortlisted, you will meet with our hiring/ operations managers and may need to attend one more round, which could include a trial at our kitchen or dine-in location
• Offer Discussion: Upon successful completion of the interview & trial rounds, our recruiter will contact you to discuss the offer, post which, an offer letter will be released via email

Desired candidate profile

• Greeting and Welcoming Guests:

  • Greet customers with a friendly and warm attitude as they arrive at the restaurant.
  • Make guests feel welcome, providing them with a positive first impression of the restaurant.

• Managing Reservations:

  • Handle reservation bookings, confirming details and managing changes or cancellations.
  • Ensure that reservations are accurately logged in the system, and communicate any special requests (e.g., dietary restrictions, special occasions) to the kitchen and waitstaff.
  • Welcome walk-in guests, managing the seating process based on table availability and restaurant capacity.

• Seating Guests:

  • Escort guests to their assigned table, ensuring that the dining area is clean, properly set, and ready for guests.
  • Communicate with the waitstaff to ensure that guests are seated in a timely manner.
  • Ensure that guests are comfortable with their seating arrangements and address any concerns (e.g., temperature, lighting, or table location).

• Managing the Waitlist:

  • If there is a wait, provide guests with an estimated wait time and keep them informed of any delays.
  • Maintain a neat and organized waiting area, offering guests menus, drinks, or information about the restaurant while they wait.
  • Regularly update guests on the status of their table, ensuring that the wait is as short as possible.

• Handling Customer Inquiries:

  • Answer phone calls, providing information about the restaurant, hours of operation, menu, or special events.
  • Address customer concerns or complaints, escalating to management or the appropriate staff when necessary.

• Coordinating with Other Staff:

  • Communicate with servers, managers, and kitchen staff to ensure a seamless dining experience.
  • Keep the flow of the restaurant efficient by balancing the seating and managing the dining room occupancy.