Food Server

Roles and responsibilities

• Greet and welcome guests as they arrive
• Take orders and deliver food and drinks accurately and promptly
• Answer menu questions and provide recommendations
• Ensure a clean, welcoming dining area
• Work with kitchen and bar staff to ensure smooth service
• Handle guest concerns professionally and promptly
• Suggest daily specials and upsell menu items when appropriate

What Are We Looking For?

• Minimum 1-2 years experience in customer service or F&B field
• Good communication and interpersonal skills
• Ability to work in a fast-paced environment

• Greeting and Seating Guests:

  • Welcome customers warmly when they arrive at the restaurant and escort them to their tables.
  • Provide menus and inform guests of the day's specials or any notable menu items.

• Taking Orders:

  • Take food and beverage orders from customers, ensuring accuracy and clarity.
  • Provide recommendations to guests, answer questions about menu items, and accommodate special dietary requests.
  • Ensure that orders are entered into the point-of-sale (POS) system or relayed to the kitchen accurately.

• Serving Food and Beverages:

  • Serve food and drinks to customers in a timely and professional manner.
  • Ensure that all food and beverage items are delivered correctly, including any special instructions such as modifications or dietary restrictions.
  • Clear empty plates, glasses, and utensils promptly to maintain a clean and tidy dining area.

• Customer Service:

  • Maintain a friendly and attentive attitude toward customers throughout their meal.
  • Check in with guests during their meal to ensure satisfaction and address any concerns or additional requests.
  • Respond to any customer complaints or issues with a calm and professional attitude, ensuring customer satisfaction.

• Maintaining Cleanliness:

  • Keep tables clean and tidy by wiping down surfaces after guests leave and between courses.
  • Ensure that the dining area is organized and that the floor and service areas are clean.

• Setting Up and Closing the Restaurant:

  • Set tables with clean linens, glassware, utensils, and condiments before guests are seated.
  • Prepare the dining area for the next set of customers by resetting tables, cleaning up, and organizing service areas.
  • Assist with closing procedures, which may include cleaning, restocking supplies, and ensuring the restaurant is ready for the next shift.

• Handling Payments:

  • Present the check to customers and process payments, whether in cash or through card transactions.
  • Ensure that the customer’s payment is handled accurately, including giving back the correct change if applicable.

• Collaboration with Team Members:

  • Work closely with other team members, including kitchen staff, bartenders, and other food servers, to ensure smooth operations and high-quality service.
  • Communicate effectively with the kitchen to ensure special requests and modifications are understood and executed correctly.
  • Help with refilling drink orders, bringing bread or water, and assisting colleagues during busy periods.

• Promoting Specials and Upselling:

  • Promote daily specials, drinks, and desserts to customers to enhance the dining experience and increase sales.
  • Upsell items by suggesting complementary items, such as appetizers, drinks, or desserts.

• Adhering to Safety and Health Regulations:

  • Follow food safety standards, including handling food and beverages with care, maintaining proper hygiene, and keeping personal cleanliness.
  • Adhere to workplace safety guidelines and restaurant policies, ensuring a safe environment for both customers and staff.

Desired candidate profile

• Customer Service:

  • Strong interpersonal skills to interact with guests in a positive, friendly, and professional manner.
  • Ability to listen to customer requests, answer questions, and resolve complaints with tact and diplomacy.

• Multitasking:

  • Ability to juggle multiple tasks at once, such as taking orders, serving food, and attending to different tables, without sacrificing quality or service.
  • Working efficiently in a fast-paced environment, especially during busy times.

• Communication Skills:

  • Clear and effective communication with customers, kitchen staff, and other team members.
  • Ability to convey orders accurately to the kitchen and ensure guests receive the correct food and beverages.

• Attention to Detail:

  • Ensuring that all orders are correct, including any special requests or dietary restrictions.
  • Checking that orders are delivered on time and that food is served in the correct order.

• Physical Stamina:

  • Ability to stand for long periods, walk quickly, and carry heavy trays of food or drinks.
  • Must be able to manage the physical demands of a busy restaurant environment, including bending, lifting, and moving around a crowded dining room.

• Problem-Solving:

  • Ability to handle customer complaints or concerns promptly and professionally.
  • Being resourceful in managing customer needs or resolving issues during service.

• Teamwork:

  • Ability to work in harmony with other restaurant staff, including kitchen personnel, bartenders, and other servers, to ensure smooth operations.

• Knowledge of Food and Beverage:

  • Basic understanding of the menu, ingredients, and preparation methods to answer customer questions and offer suggestions.
  • Knowledge of wines, cocktails, and other beverages to assist customers in making informed choices.