drjobs Dispatcher العربية

Dispatcher

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1 Vacancy
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Jobs by Experience drjobs

Not Mentionedyears

Job Location drjobs

Dubai - UAE

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Emirati

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles and responsibilities

Dispatcher is typically responsible for managing the communication and logistics between the restaurant and various other stakeholders, such as delivery drivers, kitchen staff, and customers. The role ensures that orders are processed efficiently and that deliveries are made on time.

Key Responsibilities:

  • Monitor incoming orders and coordinate the timely preparation and delivery.
  • Ensure the restaurant's order system is up to date and accurate.
  • Communicate with kitchen staff to confirm order readiness and dispatch times.
  • Serve as the point of contact between customers, kitchen staff, and delivery drivers.
  • Answer phone calls and respond to inquiries about orders, delivery times, and menu items.
  • Notify customers of any delays or changes to their order status.
  • Ensure drivers have the correct route and address information to ensure timely delivery.
  • Track deliveries to confirm they arrive on time and resolve any issues as they arise.
  • Monitor inventory levels to ensure there are no shortages that may impact order fulfillment.
  • Alert management to any supply chain issues or product shortages.
  • Handle customer complaints and issues with orders, ensuring quick resolutions.
  • Provide excellent service to enhance customer satisfaction and encourage repeat business.

Required Skills and Qualifications:

  • Strong communication and interpersonal skills.
  • Ability to multitask and remain calm under pressure.
  • Familiarity with restaurant operations and delivery systems.
  • Previous experience in a fast-paced work environment or customer service role is preferred.

Desired candidate profile

  • Coordinating Dispatch Operations:

    • Receive and process requests for service or transportation, such as deliveries, pickups, or emergency responses.
    • Assign tasks to drivers, vehicles, or personnel based on availability, urgency, and proximity.
    • Monitor and track the location and progress of vehicles, shipments, or personnel throughout their routes or shifts.
  • Route Planning and Optimization:

    • Plan and optimize delivery routes, considering factors such as traffic, weather, road conditions, and delivery schedules to minimize delays and ensure timely arrivals.
    • Provide drivers or personnel with accurate route details, special instructions, and potential detours or hazards.
  • Communication and Coordination:

    • Maintain constant communication with drivers, technicians, or field personnel to provide updates, directions, and any necessary adjustments to routes or schedules.
    • Respond to customer inquiries or concerns, providing information on the status of deliveries or services.
    • Collaborate with other departments or teams, such as customer service, management, or warehouse staff, to ensure that operations align with overall business goals.
  • Problem Solving and Emergency Response:

    • Handle issues such as delays, vehicle breakdowns, accidents, or unforeseen circumstances that may affect operations.
    • Quickly assess situations and make decisions to resolve problems, reroute deliveries, or adjust schedules to minimize disruption.
    • In emergency services, dispatchers must remain calm under pressure and prioritize calls to ensure that the appropriate response teams are deployed quickly and efficiently.
  • Scheduling and Record Keeping:

    • Schedule shifts, deliveries, or services and ensure that all necessary resources are available.
    • Maintain accurate records of all dispatch activities, including vehicle assignments, service requests, and delivery statuses.
    • Document any incidents or issues that arise during dispatch and report them to management for further analysis or action.
  • Compliance and Safety:

    • Ensure that all dispatch operations comply with relevant laws, regulations, and company policies (e.g., safety regulations, delivery times, or driver hours).
    • Monitor drivers' compliance with traffic laws, safety standards, and company procedures.
    • Keep track of vehicle maintenance schedules and ensure that vehicles are in proper working condition for safety and efficiency.
  • Customer Service:

    • Provide excellent customer service by ensuring that deliveries or services are completed on time and to the customer’s satisfaction.
    • Communicate with customers regarding estimated delivery times, delays, or any issues that may affect their service.
  • Technology and Software Use:

    • Utilize dispatch software, GPS tracking systems, and communication tools to monitor and coordinate activities.
    • Input and update data in real-time to ensure that all parties involved have access to accurate information.
    • Use routing and scheduling software to improve efficiency and reduce operational costs.

Employment Type

Full-time

Department / Functional Area

Logistics

About Company

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