Front office Team Leader
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Job Description
Review and update the Logbook.
Be smart well groomed and maintain a friendly and cheerful disposition all the times.
Report regularly on happening to Duty Manager Night Manager Assistant Front Office Manager and Front Office Manager.
Maintain associate relations.
Resolve complaints.
Handle the disputes.
Ensure the services are up to the required standard.
Smooth check in / check out procedures.
Hotel tour as per list.
Check hotel situation occupancy functions groups and VIPs.
Co operation with hotels Departments Housekeeping Engineering F&B etc.
Attend training classes as per schedule
Show fullest cooperation and respect within the team and other departments
Is aware of the daily activities and has product knowledge of all the hotel facilities
Qualifications :
University Degree in Hotel Management and/or Minimum 2 years in a similar role.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
