Accommodation Coordinator

Roles and responsibilities

An Accommodation Attendant ensures guest satisfaction by maintaining clean, comfortable, and well-organized living spaces in hotels, resorts, hostels, or other lodging facilities. Below are the essential skills, attributes, and common responsibilities associated with the role:

Essential Skills and Attributes

1. Cleaning and Maintenance

• Proficiency in cleaning techniques for various surfaces and materials.
• Safe handling of cleaning equipment, chemicals, and supplies.
• Ensuring cleanliness and hygiene of rooms, bathrooms, and common areas.

2. Time Management

• Completing assigned tasks within designated timeframes.
• Prioritizing duties, especially during high-occupancy periods.

3. Customer Service

• Responding promptly and courteously to guest requests.
• Creating a welcoming and comfortable environment for guests.
• Maintaining a friendly and professional demeanor.

4. Physical Stamina

• Performing physically demanding tasks such as bending, lifting, and prolonged standing.
• Managing repetitive tasks without loss of efficiency or quality.

5. Attention to Detail

• Ensuring every room meets cleanliness and presentation standards.
• Checking for and reporting maintenance issues like broken fixtures or appliances.
• Ensuring proper placement of amenities, such as toiletries and linens.

6. Organizational Skills

• Maintaining an organized cart or workspace for efficient task completion.
• Keeping track of cleaning supplies and replenishing as necessary.

7. Communication Skills

• Communicating effectively with supervisors and team members.
• Reporting issues or guest concerns to the appropriate department.

8. Flexibility and Adaptability

• Adjusting to schedule changes, including weekend or holiday shifts.
• Adapting to varying guest needs or unexpected demands.

9. Knowledge of Health and Safety

• Following protocols for hygiene, sanitation, and waste disposal.
• Using personal protective equipment (PPE) and cleaning supplies safely.

10. Problem-Solving Skills

• Addressing minor issues like spills or guest complaints promptly.
• Escalating significant concerns to supervisors when necessary.

Desired candidate profile

• Prepare all the rooms or beds for new arrival staff.
• Report all maintenance/repair requests to the Housing Supervisor/ Team Leader.
• Conduct monthly inventory of furniture's, fixtures, appliances, linens, cleaning materials, etc. as applicable.
• Ensure that proper key controls are in place.
• Report any fire or safety hazard to Housing Supervisor/ Team Leader.
• Follow and recommend measures to minimize all wastage of materials and amenities are used in the Accommodation.
• Provide overall assistance to P&C as required.
• Keeping all equipment clean, tidy and well maintained as per the Accommodation Operations Manual, including proper and secure storage.
• Carrying out special tasks according to the assignments.
• Report any damaged or missing items to the General Cleaner Supervisor for action and follow up.
• Keeping all keys signed out in a secure manner and return them at the end of the shift to the ambassador in charge.
• Ensuring that all team members enjoy their stay within the accommodation compound being offered the cleanliness and hygienic service always.
• Carrying out any other reasonable duties as assigned by the Housing Supervisor/ Team Leader.
• Provide haircuts, hair styling, and grooming services for female team members.
• Support female team members with personal care and grooming needs as required.
  

Qualifications

• Previous experience working in a salon or similar environment would be an added advantage.
• Skills in hair cutting, styling, and grooming are essential.
• Minimum 1 year of experience in Housing or Housekeeping.
• Good communication skills.
• Knowledge in excel would be an added advantage.
• Should be able to work with minimum supercisioon.