Retail Sales Associate

Roles and responsibilities

A Sales Associate is a key member of a retail or sales team who is responsible for assisting customers, driving sales, and ensuring a positive shopping experience. They engage with customers to understand their needs, offer advice on products or services, and provide excellent customer service to build brand loyalty. The role requires a combination of sales skills, product knowledge, and customer service expertise.

Key Skills for a Sales Associate

1. Customer Service Skills

• Active Listening: Understand customer needs and preferences to recommend the right products.
• Empathy: Show understanding and patience when addressing customer concerns.
• Communication: Clearly explain product features, benefits, and promotions to customers.
• Problem-Solving: Address customer complaints or issues promptly and professionally.

2. Sales Skills

• Persuasion: Influence customers to make a purchase or try new products.
• Up-selling and Cross-selling: Suggest additional products that complement the customer's original choice.
• Goal-Oriented: Work to meet individual sales targets and contribute to the store’s sales goals.
• Negotiation: Offer discounts or promotional deals in a way that benefits both the customer and the company.

3. Product Knowledge

• In-Depth Product Understanding: Know the features, uses, and benefits of the products being sold.
• Brand Knowledge: Be knowledgeable about the brand’s mission, values, and competitive advantages.
• Market Awareness: Stay updated on industry trends, promotions, and competitors' offerings.

4. Organizational Skills

• Stock Management: Ensure products are properly displayed and available for customers.
• Time Management: Prioritize customer interactions, restocking, and other tasks efficiently.
• Attention to Detail: Ensure displays are visually appealing, and shelves are neat and organized.

5. Technology and Point-of-Sale (POS) Systems

• POS Systems: Process sales transactions, handle returns or exchanges, and issue receipts.
• Inventory Management: Use inventory software to track stock and assist with reordering products.
• Cash Handling: Accurately handle cash, credit card transactions, and other forms of payment.

6. Teamwork

• Collaboration: Work well with other sales associates, supervisors, and management to meet store goals.
• Adaptability: Adjust to different shifts, customer needs, and new store policies.

Desired candidate profile

Sales Associate | MAF Lifestyle | Operations

ROLE PROFILE:

• Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
• Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
• Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
• Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
• Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
• Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
• Use Advanced Selling Skills in Order to Better Support the Customer’s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
• Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.

REQUIREMENTS:

• High School Certificate
• 1-2 Years Industry Experience
• Good Communication Skills
• Excellent Customer Service