Assistant Housekeeping Manager

Roles and responsibilities

The Assistant Housekeeping Manager is responsible for assisting the Executive Housekeeper in overseeing all housekeeping operations, ensuring that the highest standards of cleanliness and luxury service are consistently upheld. This role is essential in maintaining the brand’s commitment to excellence and meeting Forbes standards at all times.

What will I be doing?

As the Assistant Housekeeping Manager at Waldorf Astoria Dubai International Financial Centre, you will work closely with the Housekeeping team to maintain exceptional standards of cleanliness and luxury service. Your responsibilities will include performing the following tasks to the highest level of excellence:

• Assisting the Executive Housekeeper in maintaining the highest cleanliness, service, and product quality standards for guest rooms, public areas, restrooms, offices, and meeting/conference rooms, in alignment with brand and company standards.
• Planning, distributing, delegating, and overseeing daily, weekly, monthly, quarterly, and annual work assignments.
• Conducting inspections of guest rooms and public spaces to ensure adherence to quality assurance standards.
• Assisting in department administration, including system management, inventory control, policy implementation, and active participation in team meetings.
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Drive the training of the new Team Members training and ensuring compliance with all company brand standards.
• Monitoring the proper usage of cleaning chemicals and supplies by providing thorough training, ensuring correct labeling, and adhering to all regulatory guidelines.
• Guiding Housekeeping Supervisors and Attendants in room cleaning and related tasks as needed.
• Consistently ensuring adherence to Forbes Standards in all aspects of the role.
• Provide day-to-day operational support to the Executive Housekeeper as needed.
  
  

What are we looking for?

An Assistant Housekeeping Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Proven experience as an Assistant Housekeeping Manager, with a strong background in luxury hospitality.
• In-depth knowledge of the housekeeping industry and current trends.
• Proficiency in computer programs, particularly Microsoft Office.
• Excellent leadership, interpersonal, and communication skills.
• Strong commitment and passion for delivering high levels of customer service.
• Essential knowledge of Workplace Health, Safety, and Hygiene standards.

Desired candidate profile

An Assistant Housekeeping Manager plays a pivotal role in ensuring the cleanliness, organization, and maintenance of a hotel, resort, or similar establishment. This position requires a blend of leadership, operational expertise, and strong interpersonal skills to manage teams and maintain high housekeeping standards. Below are the key skills required for an Assistant Housekeeping Manager:

Leadership and Team Management

• Supervising staff: Oversee the housekeeping team, including room attendants, laundry staff, and supervisors, to ensure efficient operations.
• Training and development: Train new hires and provide ongoing coaching to staff to maintain service standards.
• Motivation: Encourage and inspire team members to meet and exceed expectations, fostering a positive and productive work environment.
• Conflict resolution: Handle disputes or issues among staff with professionalism, ensuring a harmonious team dynamic.

Operational and Organizational Skills

• Scheduling: Create and manage staff schedules to ensure adequate coverage during peak and non-peak times.
• Resource allocation: Assign tasks and responsibilities effectively to maximize productivity and efficiency.
• Inventory management: Track and maintain housekeeping supplies and equipment, ensuring adequate stock while controlling costs.
• Inspection: Conduct regular inspections of rooms, public areas, and back-of-house spaces to ensure cleanliness and adherence to quality standards.

Customer Service Skills

• Guest interaction: Address guest concerns or special requests promptly and professionally, ensuring satisfaction.
• Problem-solving: Resolve guest complaints related to cleanliness or housekeeping services effectively and courteously.
• Personalized service: Anticipate guest needs, such as providing additional amenities or fulfilling special requests.

Quality Assurance

• Standard compliance: Ensure that cleaning and maintenance processes comply with brand standards, health regulations, and safety protocols.
• Attention to detail: Identify and address even minor cleanliness or maintenance issues to uphold high standards.
• Continuous improvement: Analyze performance metrics and guest feedback to identify areas for improvement and implement corrective measures.

  An Assistant Housekeeping Manager plays a pivotal role in ensuring the cleanliness, organization, and maintenance of a hotel, resort, or similar establishment. This position requires a blend of leadership, operational expertise, and strong interpersonal skills to manage teams and maintain high housekeeping standards. Below are the key skills required for an Assistant Housekeeping Manager:

  Leadership and Team Management

• Supervising staff: Oversee the housekeeping team, including room attendants, laundry staff, and supervisors, to ensure efficient operations.
• Training and development: Train new hires and provide ongoing coaching to staff to maintain service standards.
• Motivation: Encourage and inspire team members to meet and exceed expectations, fostering a positive and productive work environment.
• Conflict resolution: Handle disputes or issues among staff with professionalism, ensuring a harmonious team dynamic.

• Operational and Organizational Skills

• Scheduling: Create and manage staff schedules to ensure adequate coverage during peak and non-peak times.
• Resource allocation: Assign tasks and responsibilities effectively to maximize productivity and efficiency.
• Inventory management: Track and maintain housekeeping supplies and equipment, ensuring adequate stock while controlling costs.
• Inspection: Conduct regular inspections of rooms, public areas, and back-of-house spaces to ensure cleanliness and adherence to quality standards.

• Customer Service Skills

• Guest interaction: Address guest concerns or special requests promptly and professionally, ensuring satisfaction.
• Problem-solving: Resolve guest complaints related to cleanliness or housekeeping services effectively and courteously.
• Personalized service: Anticipate guest needs, such as providing additional amenities or fulfilling special requests.

• Quality Assurance

• Standard compliance: Ensure that cleaning and maintenance processes comply with brand standards, health regulations, and safety protocols.
• Attention to detail: Identify and address even minor cleanliness or maintenance issues to uphold high standards.
• Continuous improvement: Analyze performance metrics and guest feedback to identify areas for improvement and implement corrective measures.