IT Field Support Engineer
Posted on :
23-12-2024
Employer Active
1 Vacancy
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Job Description
Job Description: Desktop Support Engineer
Job Purpose:
- Seeking a motivated and detailoriented Junior Desktop Field Engineer.
- Responsible for providing onsite and remote support for endusers.
- Ensure the efficient operation of desktop mobile and domain environments.
- Ideal candidate should have exposure to:
- Domainjoined devices.
- Mobile Device Management (MDM) systems.
- Microsoft Intune.
- Office 365.
Key Result Areas:
- Install configure and deploy desktop systems laptops and peripherals according to company standards.
- Provide onsite support to users by troubleshooting hardware and software issues on desktops laptops.
- Provide enduser support for Office 365 applications (Outlook OneDrive Teams SharePoint) handling setup configuration and troubleshooting.
- Imaging of domainjoined desktop and laptop devices.
- Copying data from old devices to new devices as part of the Windows 11 migration process.
- Support and maintain domainjoined devices ensuring they are properly integrated into the companys network with appropriate user permissions and access controls.
- Travel to various company Branch Offices to provide timely and effective desktop support.
- Perform routine maintenance and upgrades of desktop hardware and software including OS updates and application patches.
- Assist with basic networking issues such as connectivity problems and configuration of network devices.
- Log and track incidents requests and issues using the companys ticketing system ensuring proper documentation and resolution.
- Assist in managing and tracking hardware and software inventory.
- Work closely with senior engineers and other IT support staff to resolve more complex issues and escalate when necessary.
- Assist in training endusers on software and hardware systems and maintain accurate technical documentation.
- Ensure that all systems and devices adhere to the companys IT security policies including password management and data protection.
Operating Environment Framework and Boundaries Working Relationships:
- EUS Projects Manager.
- Works closely with other IT team members clients and external vendors to provide timely and effective support.
- Engages with other departments as needed to ensure seamless IT support and integration.
- Primarily onsite at various office locations which may include offices branches and other locations.
- Adheres to company policies procedures and industry standards with strict compliance with health and safety regulations.
Problem Solving:
- Analyze and diagnose technical problems systematically utilizing available resources and tools to implement effective solutions.
- Collaborate with senior engineers and IT support staff to identify root causes of recurring issues and develop preventive measures.
- Utilize remote troubleshooting techniques to resolve enduser problems efficiently minimizing downtime.
- Document and track all problemsolving processes and resolutions in the ticketing system for future reference and analysis.
- Conduct thorough testing of solutions before implementation to ensure minimal disruption to endusers.
- Maintain uptodate knowledge of industry trends and emerging technologies to enhance problemsolving skills and effectiveness.
Decision Making Authority & Responsibility:
- Authority to make onsite decisions regarding technical solutions and problem resolution within established guidelines.
- Responsibility for maintaining accurate records and documentation of all work performed.
- Authorized to escalate issues to the EUS Projects Manager when necessary.
Knowledge Skills and Experience:
- Bachelors degree in information technology Computer Science or a related field.
- Proven experience in IT support field engineering or a similar role.
- Experience with Office 365 administration and support.
- Basic understanding of domainjoined device management.
- Knowledge of Windows operating systems (Windows 10/11); macOS is a plus.
- Familiarity with basic networking concepts (TCP/IP DNS DHCP etc.).
- Basic troubleshooting skills for hardware software and domainrelated issues.
- Strong communication skills with the ability to explain technical issues to nontechnical users.
- Good time management and organizational skills.
- Ability to work independently and as part of a team.
- Customerservice oriented with a proactive approach to problemsolving.
Employment Type
Full Time
Key Skills
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