Deputy Store Manager

Roles and responsibilities

• Communicates store targets to the team and drives sales to achieve financial objectives
• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
• Oversees and monitors all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback’ etc.
• Oversees cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats)
• Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks
• Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner
• Tracks and evaluates brand sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability
• Monitors and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
• Maintains window and in-store displays to a high standard in line with merchandising guidelines
• Oversees and monitors the inventory management in the store ( stock availability, order management, back store management, stock movement within store)
• Ensures accurate stock merchandise and management (stock ageing , stock loss, space management) within the store
• Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life
• Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage
• Ensures seasonal peaks, important promotional events are taken account of when preparing forecasts and staff rosters
• Ensures that the team is adequately trained in inventory management techniques such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies
  

People Management:

Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG’s performance management process

• Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement

Desired candidate profile

. Team Management and Leadership

• Staff Supervision: Assist in managing the store team, including supervising daily tasks, ensuring that all staff are following store procedures, and providing direction.
• Training and Development: Help with the recruitment, training, and development of new employees, ensuring that staff are equipped with the necessary skills and knowledge to succeed.
• Motivating the Team: Provide leadership by motivating and encouraging staff to meet individual and team targets. Lead by example in terms of work ethic and customer service.
• Shift Management: Oversee staff scheduling, ensuring that the store is adequately staffed during peak hours and that shifts are fairly allocated.

2. Customer Service and Experience

• Customer Interaction: Act as a point of contact for customer queries and concerns, handling escalated issues and ensuring that customer service standards are met.
• Maintaining Store Standards: Ensure the store is clean, organized, and visually appealing to customers. This includes maintaining store displays and ensuring that the environment is safe and welcoming.
• Customer Satisfaction: Monitor customer satisfaction levels, using feedback and insights to improve service offerings and address any customer complaints.

3. Sales and Performance Management

• Sales Targets: Assist in setting sales targets for the store and support the team in achieving them. This may include motivating staff during promotional periods or special events.
• Performance Analysis: Help analyze store sales data, identify trends, and develop strategies to improve sales performance and profitability.
• Promotions and Marketing: Work with the store manager to plan and execute in-store promotions, marketing campaigns, or seasonal displays to drive foot traffic and increase sales.

4. Inventory and Stock Control

• Stock Management: Assist in managing stock levels, ensuring that products are ordered and replenished on time to avoid stockouts or overstocking.
• Inventory Audits: Participate in regular stocktaking and inventory audits to ensure that stock records are accurate and that loss prevention protocols are followed.
• Product Display: Oversee the correct placement and arrangement of products on the sales floor to encourage purchases and align with the store’s visual merchandising standards.

5. Health and Safety Compliance

• Safety Standards: Ensure the store complies with health and safety regulations, including fire safety and emergency procedures. Ensure staff are aware of and adhere to these standards.
• Security: Help implement security measures to protect store assets, including managing CCTV systems, securing stock, and ensuring all store entrances are monitored for safety.

6. Administrative Support

• Reporting: Assist with preparing sales reports, payroll records, and other administrative duties required by the store manager or regional management team.
• Budgeting: Help monitor store expenses and ensure the store operates within budgetary guidelines, minimizing waste and inefficiency.