Cocktail Waitress

Roles and responsibilities

A Cocktail Waitress is an essential member of the service team in bars, lounges, restaurants, or nightclubs. They are responsible for delivering drinks and food to guests, ensuring exceptional customer service, and maintaining a clean and organized environment. The role requires excellent communication skills, the ability to multitask in a fast-paced environment, and knowledge of the drink menu.

Key Skills for a Cocktail Waitress

1. Customer Service Excellence

• Guest Interaction: Greet and engage with customers in a friendly, approachable manner, creating a welcoming environment.
• Listening Skills: Understand customer preferences and serve drinks or food accordingly, paying attention to special requests or dietary needs.
• Positive Attitude: Maintain a friendly and enthusiastic demeanor, even during busy shifts, to ensure a pleasant experience for guests.
• Problem-Solving: Handle complaints or issues in a professional manner, resolving them quickly and ensuring customer satisfaction.

2. Knowledge of Drinks and Menu

• Drink Menu Familiarity: Be knowledgeable about the drink menu, including cocktails, wines, beers, and non-alcoholic beverages, and be able to make recommendations.
• Upselling: Suggest premium or signature drinks to guests, maximizing sales while ensuring a tailored experience for customers.
• Specialty Cocktails: Understand how to serve and present complex cocktails, including garnishes, glassware, and presentation techniques.

3. Multitasking and Time Management

• Efficient Service: Manage multiple tables or areas at once, ensuring timely delivery of orders and maintaining service quality.
• Prioritization: Handle busy periods with efficiency, balancing between serving guests, clearing tables, and processing orders.
• Pacing: Ensure guests receive timely attention without feeling rushed, especially during peak times.

4. Physical Stamina and Dexterity

• Carrying Trays: Ability to carry heavy trays of drinks and food efficiently without spilling, especially in crowded or busy environments.
• Standing for Extended Periods: Comfortable being on your feet for long hours during shifts, maintaining energy and focus.
• Mobility: Navigate through crowded spaces smoothly while maintaining service standards and safety.

5. Teamwork and Cooperation

• Collaboration: Work effectively with other servers, bartenders, kitchen staff, and managers to ensure smooth service.
• Clear Communication: Communicate clearly with other staff members to relay customer orders, resolve issues, or assist each other when needed.
• Adaptability: Willingness to support team members by taking on additional responsibilities when required, ensuring the team's success.

6. Sales and Money Handling

• Cash and Credit Handling: Accurately process cash, credit card transactions, and tips.
• Accuracy: Ensure that orders are entered into the system correctly and that payments are processed without errors.
• Billing: Present bills to guests in a professional manner, ensuring that all items are correctly listed.

Desired candidate profile

As a Cocktail Waitress at Ling Ling, you will provide hands-on support and assistance to colleagues to ensure that the highest levels of fine dining service and courtesy are provided to our guests, whilst delivering an exceptional standard of service.

You will be familiar with the complete food and beverage menu, knowledgeable on all promotional activities. In addition to the above a priority of this role will be to closely monitor the consistency of food and beverage items that are being served to ensure overall service quality, escalating any major problems or complaints to management.

About You

The ideal candidate must have a passion for hospitality with a minimum 2 years’ experience in a similar role with a proven track record of working in a fine dining restaurant. The successful candidate must possess excellent communication skills, be a team player, manage multiple tasks and have confidence in dealing with a diverse set of clienteles.