Field Support Engineer

Roles and responsibilities

• Action PMT tasks and ensure they are carried out according to standards (Maintenance manuals) and signed off, as well as ensuring PMT raised deficiencies are followed up to closure in a timely manner. Updates NDB, Charts, Checklist etc as required across the fleet. Simulator changeouts are done strictly following procedures.
• Ensure all QTGs reruns are signed off, as well as ensuring reruns of raised deficiencies are followed up to closure in a timely manner. Required to troubleshoot related issues and communicate with the QTG Specialist for resolution as required. Consult senior colleagues for any clarification.
• Diagnose and resolve issues and promptly update respective DRs. Works with the senior colleagues during AOGs and coordinate to communicate with other departments for sharing info for better customer satisfaction.
• Sim issues to be promptly monitored and actioned and provide necessary information to CAE Montreal. Consult and coordinate with Senior colleagues and ensure early closure of open SPR issues.
• Update Databases on the device, perform visual alignments, maintain records of parts and tools in Gemini
  

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

Desired candidate profile

• Action PMT tasks and ensure they are carried out according to standards (Maintenance manuals) and signed off, as well as ensuring PMT raised deficiencies are followed up to closure in a timely manner. Updates NDB, Charts, Checklist etc as required across the fleet. Simulator changeouts are done strictly following procedures.
• Ensure all QTGs reruns are signed off, as well as ensuring reruns of raised deficiencies are followed up to closure in a timely manner. Required to troubleshoot related issues and communicate with the QTG Specialist for resolution as required. Consult senior colleagues for any clarification.
• Diagnose and resolve issues and promptly update respective DRs. Works with the senior colleagues during AOGs and coordinate to communicate with other departments for sharing info for better customer satisfaction.
• Sim issues to be promptly monitored and actioned and provide necessary information to CAE Montreal. Consult and coordinate with Senior colleagues and ensure early closure of open SPR issues.
• Update Databases on the device, perform visual alignments, maintain records of parts and tools in Gemini
  

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.