Customer Service Support UAE nationals only

1. Member and Lead Support:

Answer incoming calls emails and other communication from members and leads offering information guidance and assistance tailored to wellness services.

Ensure a high level of customer satisfaction by promptly addressing queries and resolving issues.

Provide members with clear and accurate information about services policies and wellness offerings.

2. Ticket Management:

Efficiently attend to tickets related to complaints and inquiries ensuring timely and effective resolution.

Prioritize tickets based on urgency and severity ensuring smooth workflow and member satisfaction.

Assign and escalate tickets to the relevant departments for further assistance and resolution when required.

3. Membership Renewals:

Proactively reach out to members whose memberships are approaching renewal offering them assistance with the renewal process.

Provide detailed information about membership benefits new services and wellness programs to encourage renewal and continued membership.

Ensure the renewal process is seamless addressing any questions or concerns that may arise.

4. Customer Interaction and FollowUp:

Maintain consistent communication with members to provide updates solicit feedback and improve overall satisfaction with the services.

Follow up on open cases or unresolved queries to ensure prompt and complete resolution.

Monitor the progress of member requests ensuring that no cases are left unresolved and all issues are handled with care and attention.

Requirements

Desired Qualifications/ Skills /Work Experience:

Excellent communication skills both verbal and written with a focus on professionalism and empathy.

Strong organizational abilities and multitasking skills capable of handling a high volume of tasks while maintaining attention to detail.

Proficient in ticket management systems and customer relationship management (CRM) software.

Problemsolving ability with a solutionoriented mindset.

Knowledge of wellness and hospitality services is an advantage.

Ability to maintain confidentiality and adhere to data protection policies.

Proven experience in a customer service or backoffice support role ideally within the wellness hospitality or similar industries.

Experience with CRM and ticket management software.

A proactive approach to member engagement with a strong understanding of wellness industry trends.

Working Conditions:

Collaborative and supportive with a focus on delivering high standards of customer service.

This position may require occasional weekend or evening shifts depending on operational needs

Benefits

Benefits: