Waiter

Roles and responsibilities

1. Customer Service Skills

• Friendly and Approachable: A warm and friendly demeanor helps create a welcoming atmosphere for customers.
• Active Listening: Carefully listening to customer orders and special requests to ensure their needs are met.
• Problem Solving: Addressing customer complaints or issues in a calm and effective manner to maintain customer satisfaction.
• Attentiveness: Paying attention to customers' needs, such as refilling drinks or ensuring they have everything they need during their meal.

2. Communication Skills

• Clear Communication: Effectively conveying information to customers about the menu, specials, or promotions.
• Positive Language: Using polite, positive, and professional language to interact with customers and enhance their experience.
• Non-Verbal Communication: Understanding and utilizing body language and facial expressions to communicate effectively and show attentiveness.

3. Multitasking and Time Management

• Handling Multiple Orders: Efficiently managing multiple tables and orders without compromising service quality.
• Prioritizing Tasks: Managing time effectively by prioritizing tasks such as taking orders, delivering food, or refilling drinks.
• Fast-Paced Environment: Staying calm and focused, especially during busy or peak hours.

4. Menu Knowledge

• Menu Familiarity: Knowing the menu inside and out, including all ingredients, cooking methods, and possible allergens.
• Specials and Recommendations: Recommending daily specials, new menu items, or drinks based on customer preferences.
• Dietary Restrictions: Understanding common dietary needs and restrictions (e.g., vegetarian, gluten-free) and ensuring customers' needs are accommodated.

5. Attention to Detail

• Order Accuracy: Ensuring all orders are correctly taken and served, including special modifications or preferences.
• Table Setting: Ensuring that tables are properly set with the correct utensils, glassware, and napkins before customers arrive.
• Cleanliness: Maintaining a clean dining area and ensuring the cleanliness of tables throughout the meal.

6. Physical Stamina and Endurance

• Standing for Long Hours: The ability to be on your feet for long periods of time while serving customers.
• Carrying Trays and Plates: Physically managing heavy trays of food and drinks without spilling.
• Endurance: Being able to manage the physical demands of busy shifts, especially during peak meal times.

7. Teamwork

• Collaboration with Staff: Working together with kitchen staff, other waiters, and management to ensure smooth service.
• Helping Others: Assisting fellow waiters and staff with tasks as needed, such as delivering food to tables or managing large groups of customers.

Desired candidate profile

Responsibilities

Independent is for all ambitious, outgoing, friendly extrovert people who want to advance in their careers or are looking for new job opportunities and we are currently looking to hire Waiters/Waitresses who have a passion for hospitality and providing an exceptional customer experience. Some of the key responsibilities for this role:

• Communicate directly with guests, presenting menus, helping with recommendations and answering any questions they may have
• Handle any customer issues in a prompt and timely fashion
• Work as part of an amazing team, willing to support colleagues who require it and show flexibility when needed
• Remember to represent the brand in the highest manner
  

Our restaurants are busy and to be considered for this role you need to have excellent communication skills, a willingness to work on your feet for long periods of time and a passion for all things hospitality.