Revenue Analyst

Roles and responsibilities

• General:
• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.
• It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Jumeira, Dubai Human Resources Strategic Policy.
• It is part of your role and your responsibility to fully support all learning and development activities.
• On The Job trainers and trainings.
• Group Training Technique trainers and trainings.
• Update and maintain a complete Training Matrix for your department.
• Update and maintain Job Description and Job Specification Matrix for your department.
• Ensure the colleagues’ career path and development needs are being prioritised and documented in accordance with the MO Profile online system.
• Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.
• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• Act as a hotel ambassador at all times.
• To carry out any additional duties requested by management, related to hotel operational activities.
• Managerial Duties:
• Assists the Director of Revenue Management in monitoring and analyzing inventory to support revenue maximization efforts.
• Helps prepare materials and data for weekly Revenue Strategy Meetings.
• Supports the revision and implementation of revenue strategies to optimize occupancy levels and rates.
• Collects and analyzes statistics, yield information, and other relevant data to identify potential new business, markets, and trends.
• Assists in preparing the three-month market segment outlook and monitors daily actual versus forecast to track plan achievement.
• Records and analyzes all refused, lost, cancelled, and waitlisted business for both guest rooms and Conference and Banquet meeting space.
• Supports the development of team members to maintain high-quality standards in relationship building, customer service, selling techniques, billing, and contract processing.
• Assists in managing third-party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximize conversion ratios to achieve departmental targets.
• Monitors daily operations of the reservations services team, providing support as needed.
• Analyzes the overall market, including competitors’ strengths and weaknesses, economic trends, and supply and demand, to support strategic selling efforts.
• Helps monitor same-day selling procedures to maximize room revenue and control property occupancy.
• Monitors pick-up by segment and group ceilings, providing relevant data to the Director of Revenue Management.
• Regularly checks competitors’ rates and provides comparative analysis.
• Gains a thorough understanding of the property’s primary target customer and service expectations, assisting in offering better business solutions.
• Ensures that audited results meet the standards required in LQE, MOQA, and Forbes, under the guidance of the Director of Revenue Management.
• Departmental Duties:
• Assists in controlling rooms inventory, including allocation and reservations to maximize yield and peak dates, and supports rooms-based marketing activities. Tracks sales programs, promotions, and advertising, providing feedback to relevant departments as needed.
• Supports proactive inventory management for the hotel to maximize revenue in all areas, including group rooms and function space.

Desired candidate profile

• Assists in preparing accurate monthly and weekly forecasts (Day by Day) for all transient segments, groups, and other business units if required. Participates in preparing the transient and group rooms budgets and contributes to the development of the transient and group portion of the hotel's marketing plan.
• Proactively provides data to the team for analyzing and evaluating specific business segments, accounts, market segment mix (Group vs. Transient and its sub-segments), room type demand, channel production, and geographical mix, recognizing trends and patterns.
• Analyzes and communicates business trends and booking pace to the revenue team compared to the market, last year, forecast, and budget.
• Assists in providing recommendations for Corporate and Leisure account strategies based on past production and future expectations.
• Collaborates with the Sales Department to define booking terms and conditions for all transient segments.
• Evaluates Daily, Weekly, and Monthly Market Share reports to understand trends and opportunities versus the competitive set and the market as a whole, ensuring targeted relative RevPAR positioning is achieved.
• Assists in training revenue and reservations service team members on key areas of revenue and yield management and supports coaching of Sales & Marketing colleagues on the hotel’s selling strategies.
• Effectively uses systems to help determine, implement, manage, and control accurate and agreed upon selling strategies.
• Assists in training, managing, and developing the Reservations Manager and team to adhere to Revenue Management strategies.
• Ensures that the hotel and MOHG brand image is mathematically integrated into revenue management decisions (e.g., Lost-it rates cannot dilute brand image).
• Provides input into the different booking lead times of market segments to facilitate future control.
• Monitors and helps control the hotel's inventory daily by setting restrictions on the number of rooms sold in each market segment.
• Assists in completing forecasts (3-day, 10-day, 30-day, and 90-day).
• Prepares month-end reports for the Executive Committee and General Manager.
• Participates in discussions to define rate scales and ensures correct loading into the system.
• Works with the Sales department to ensure that contracts are logically and correctly loaded into distribution systems.
• Helps predict future demand and proactively set controls for managing demand and maximizing revenues.
• Provides input in selecting other booking avenues and contracts (e.g., voice, third-party, websites) to ensure required control mechanisms are available.
• Identifies future periods where packages might stimulate demand or should be restricted, or where promotions are warranted.
• Provides input into market perception based on shifting trends in future demand.
• Participates in advertising campaigns by ensuring all information is in the reservations systems, agreeing on the possible impact on demand with marketing before the campaign is finalized, and ensuring room inventory controls are appropriate prior to launch.
• Assists in ensuring accurate room-night and revenue forecasting, with input from Sales for Group forecasts.
• Ensures all requests are handled by the team within the time frame set by the company and that colleagues have current knowledge of all relevant processes, policies, and promotions necessary to perform their duties effectively.
• Customer Focus:
• Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience
• Services our customers in order to grow market share
• Build strong relationships with customers, guests and colleagues in order to gain full understanding of their needs and work to serve them effectively
• Sets a positive example for the Reservations Service Department
• Handles guest complaints and disputes
• Colleague Relations:
• Develops, implements and maintains a departmental orientation program for colleagues to receive the appropriate new hire training to successfully perform their job