Public Area Attendant

Roles and responsibilities

• Public Area Maintenance: Clean and maintain all public areas, including restrooms, lobbies, corridors, restaurants, fitness facilities, and spa areas, ensuring they are always in pristine condition.
• Restroom Upkeep: Regularly clean and sanitize public restrooms, replenishing amenities such as hand towels, toilet paper, and soap as needed. Ensure that all restroom fixtures and mirrors are spotless.
• Floor Care: Perform regular wet and dry mopping of floors in public areas, ensuring safety and cleanliness. Place appropriate signage during cleaning to prevent accidents.
• Surface Cleaning: Remove fingerprints, smudges, and other marks from glass doors, mirrors, and other shiny surfaces to maintain a polished appearance.
• Guest Assistance: Provide guests with directions and respond to their inquiries with courtesy and professionalism. Anticipate and fulfill guest needs to enhance their experience.
• Maintenance Reporting: Identify and report any maintenance issues to the engineering team immediately, ensuring that repairs are conducted promptly.
• Supply Management: Organize and manage cleaning supplies and equipment, ensuring they are stored securely and out of guest sight when not in use.
• Safety Compliance: Adhere to all safety protocols, including LQE, LQA, Forbes, and FLHSS&E standards, to ensure a safe environment for both guests and colleagues.
  

Colleague Relations

• Team Collaboration: Actively participate in daily team briefings and ensure clear communication with colleagues and supervisors. Foster a positive work environment by supporting team members and collaborating to achieve department goals.
• Training & Development: Engage in all required training sessions, demonstrating a commitment to continuous learning and professional development. Assist in the onboarding and training of new team members when needed.
• Feedback & Performance: Provide constructive feedback to peers and receive feedback from supervisors with an open and positive attitude. Strive for continuous improvement in job performance.
• Professional Conduct: Always maintain a professional demeanor and appearance, setting a positive example for colleagues. Uphold Mandarin Oriental’s values and standards in every interaction.
  

Guest Relations

• Guest Interaction: Greet and assist guests in public areas with a friendly and professional demeanor. Address any guest inquiries or requests promptly.
• Service Excellence: Take ownership of guest complaints related to public areas, resolving issues efficiently or escalating them to a supervisor when necessary.
• Confidentiality: Respect guest privacy and handle any guest belongings or information with the utmost confidentiality and care.
  

Skills And Qualifications

Education & Certificates

• Senior High School Diploma or equivalent.
• Vocational Diploma in a Hospitality-related subject is an advantage.

Desired candidate profile

• Minimum 1 year of experience working in a luxury hotel environment.
• A minimum of 1 year of housekeeping experience in luxury hotels.
• Middle East experience is an advantage.
• Hotel pre-opening experience is an advantage.
  

Technical Skills

• Proficiency in using housekeeping management systems such as Actabl/Alice, Oracle, IBS, and Microsoft Office for inventory management and reporting.
• Strong knowledge of different cleaning machinery, chemicals, and cleaning methods, with the ability to select and use the appropriate tools and products for various surfaces and tasks.
• Excellent organizational skills with the ability to manage multiple tasks efficiently.
  

Communication And Language Skills

• Clear and effective verbal and written communication skills in English are required.
• Proficiency in Arabic or other languages is an advantage.
  

Behavioral Skills

• Exceptional attention to detail and organizational abilities.
• Professional appearance and demeanor.
• Physical capability to stand for long periods and perform physically demanding tasks.
• Flexibility to work various shifts, including overnight, weekends, and holidays.