Housekeeping Attendant

Roles and responsibilities

• Room Cleaning: Thoroughly clean assigned guest rooms and suites, including making beds, cleaning bathrooms, dusting, vacuuming, and restocking amenities to meet Mandarin Oriental’s standards of cleanliness and presentation.
• Bathroom Maintenance: Clean and sanitize guest bathrooms, including all surfaces, fixtures, and mirrors. Ensure that all toiletries are replenished and neatly arranged.
• Amenity Replenishment: Efficiently replenish all guest amenities, including towels, toiletries, and other in-room items, ensuring they are properly stocked and presented according to the hotel’s standards.
• Bed Making: Make beds with precision, ensuring that linens are crisp, pillows are fluffed, and the bed is presented immaculately.
• Furniture and Fixture Maintenance: Dust and polish furniture, clean mirrors and windows, and ensure that all fixtures and fittings are in perfect condition. Report any maintenance issues immediately.
• Trash Removal: Dispose of all trash and recyclables in guest rooms and public areas according to hotel guidelines. Ensure all areas are free of debris and garbage.
• Minibar Service: Refill minibars according to the hotel's standards, ensuring that all items are correctly stocked and accounted for. Accurately charge guest accounts for minibar consumption using the appropriate system.
• Supply Management: Keep housekeeping carts and supply closets organized and well-stocked. Ensure that all cleaning supplies are used safely and efficiently.
• Final Inspection: Conduct a final inspection of each guest room to ensure it meets the highest standards of cleanliness and presentation before marking it as ready for guest occupancy.
  

Colleague Relations

• Shift Handover: Communicate effectively with the incoming shift leader or supervisor, handing over any special requests or unresolved issues.
• Support Colleagues: Work closely with other housekeeping team members to ensure a seamless operation, especially during high-occupancy periods. Assist with special projects or tasks as needed.
• Training & Development: Participate in all required training sessions and stay updated on new housekeeping procedures and standards. Share best practices with colleagues to promote a culture of continuous improvement.

Desired candidate profile

• Communication Excellence: Engage with guests in a warm, courteous, and professional manner at all times. Be attentive to their needs and actively listen to their requests, ensuring clear and effective communication to meet and exceed their expectations.
• Guest Assistance: Proactively assist guests with any requests, questions, or concerns related to their room, amenities, or hotel services. Anticipate guest needs and offer personalized solutions to enhance their stay.
• Creating Delight Moments: Focus on delivering unforgettable guest experiences by going the extra mile. Identify opportunities to surprise and delight guests, adding special touches that create lasting memories.
• Service Standards: Adhere to all Forbes, LQE (Legendary Quality Experience), and LQA (Leading Quality Assurance) standards, ensuring that every interaction and service provided meets the highest levels of excellence.
• Personalized Service: Recognize and accommodate individual guest preferences, ensuring that every detail is tailored to their unique expectations. Take note of special requests and communicate them effectively to ensure consistency throughout the guest’s stay.
• Problem Solving: Address guest complaints or issues promptly, showing empathy and a strong commitment to resolving problems to the guest’s satisfaction. Escalate concerns when necessary to ensure quick and effective resolution.
• Confidentiality & Privacy: Maintain the utmost discretion and respect for guest privacy, especially when accessing rooms and handling personal belongings. Adhere to the Do Not Disturb policy and ensure that guest interactions are conducted with professionalism and care.
  

Skills And Qualifications

Education & Certificates

• Senior High School Diploma or equivalent.
• Vocational Diploma in Hospitality or a related field is an advantage.
  

Experience

• Minimum of 1 year of experience working in a luxury hotel environment.
• Minimum of 1 year of housekeeping experience in luxury hotels.
• Middle East experience is an advantage.
• Hotel pre-opening experience is an advantage.