Cashier

Roles and responsibilities

A Cashier is a front-line employee responsible for processing transactions at retail stores, restaurants, supermarkets, or other businesses that deal with customer purchases. The role involves handling money, processing payments, issuing receipts, and providing customer service. Cashiers are often the first point of contact for customers and play an important role in creating a positive shopping experience.

Key Skills of a Cashier:

1. Mathematical Skills

• Basic Arithmetic: Cashiers must be comfortable with basic math, including adding up totals, calculating change, and handling currency. Accuracy is critical to avoid errors in transactions.
• Handling Payments: Proficiency with cash, credit card, and digital payments (e.g., mobile payments or gift cards) is important. Cashiers must be able to count change and process payments efficiently.

2. Customer Service

• Interpersonal Skills: Cashiers interact with customers regularly, so having good communication skills and a friendly, approachable demeanor is crucial. They must be able to answer customer questions, handle complaints, and ensure that the customer feels valued.
• Problem-Solving: In case of issues like pricing discrepancies, product returns, or payment errors, cashiers should be able to resolve problems quickly or escalate them to a supervisor if necessary.

3. Attention to Detail

• Accurate Transaction Handling: Ensuring that transactions are processed correctly without overcharging or undercharging. This includes checking prices, entering the correct codes for items, and verifying payment amounts.
• Product Scanning: Ensuring all items are properly scanned and entered into the system, and checking that items are correctly priced.

4. Technology Proficiency

• POS (Point of Sale) Systems: Cashiers need to be familiar with using POS systems, which may include scanning items, entering product codes manually, and handling payment processing.
• Cash Register: Understanding how to operate a cash register, including opening and closing the register, making cash deposits, and handling cash drawers.
• Mobile and Digital Payment Systems: Familiarity with mobile payment applications (like Apple Pay, Google Wallet) and other non-cash transaction methods.

5. Time Management

• Efficiency: Managing customer flow by processing transactions quickly and efficiently, especially during peak hours when the store might be busy. A cashier must balance speed with accuracy.
• Multitasking: Being able to handle several tasks at once, such as scanning items, answering customer questions, and managing the payment process.

6. Cash Handling and Security

• Handling Cash: Properly managing cash, issuing correct change, and keeping the cash register organized.
• Fraud Prevention: Identifying counterfeit currency, preventing fraudulent transactions, and ensuring that all payments are processed securely.
• End-of-Shift Cash Count: Cashiers are responsible for counting and reconciling the cash drawer at the end of their shifts to ensure that there are no discrepancies.

Desired candidate profile

Key Responsibilities:
Cash Management: Safeguard cash collected from business unit sales in compliance with corporate finance guidelines, preventing any risk of theft.

Risk Reporting: Identify and report any observed risks in the location to enable proactive management.

Customer Settlements: Accurately process customer payments in the system to reflect current customer account statuses.

Transaction Handling: Accept payments by cash, cheque, or credit card and provide receipts, adhering to corporate finance policies.

Cash Deposits: Transfer cash and cheques to the corporate finance office’s cash collector for bank deposits.

Petty Cash Maintenance: Maintain accurate petty cash records, ensuring that cash on hand aligns with documented expenses, and verify compliance with company policy.

Documentation & Receipts: Generate and record receipts for customer accounts, ensuring all transactions are properly supported.

Daily Cash Reports: Prepare and submit detailed daily cash reports, ensuring full transparency and control of cash flow.

Special Assignments: Assist with additional finance-related tasks as directed by senior accountants.

Requirements:
Bachelor’s degree in Accounting, Finance, or Commerce.

Proficiency in Microsoft Office (Excel and Word).

Bilingual skills in Arabic and English (reading and writing).

Prior experience in accounts or cashiering is preferred.