Agent
Posted on :
06-11-2024
Employer Active
1 Vacancy
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Job Description
We are seeking a friendly and professional Guest Service Agent to join our team in Sharjah United Arab Emirates. As the face of our hotel you will play a crucial role in ensuring our guests have an exceptional experience from checkin to checkout.
- Greet and welcome guests with a warm and friendly demeanor setting the tone for their stay
- Efficiently manage the checkin and checkout process ensuring accuracy and attention to detail
- Handle guest inquiries and resolve issues promptly and professionally
- Provide comprehensive information about hotel amenities services and local attractions in Sharjah
- Coordinate with other departments to fulfill guest requests and ensure their comfort
- Maintain a neat and organized front desk area
- Process payments and manage guest accounts with precision
- Uphold the hotels standards of excellence in customer service and professionalism
- Adapt to changing situations and handle multiple tasks simultaneously in a fastpaced environment
- Process all incoming and outgoing calls accurately and courteously
- Maintain detailed knowledge of the Hotels fire life and safety system
- Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through upselling
Qualifications :
- Previous experience as a Guest Service Agent or in a similar role within a luxury hotel preferred
- Excellent communication and interpersonal skills with a focus on customer service
- Strong attention to detail and efficient problemsolving abilities
- Proficiency in hotel management software (OperaCloud preferred) and Microsoft Office Suite
- Ability to work in a fastpaced environment and handle multiple tasks simultaneously
- Flexible schedule including availability to work evenings weekends and holidays
- Fluency in English (both written and spoken)
- Fluency in Arabic is an advantage
- Knowledge of local attractions and services in Sharjah and the surrounding areas
- Cultural sensitivity and awareness to cater to a diverse international clientele
- Ability to maintain a professional and friendly demeanor in all interactions
- Strong organizational skills and the ability to prioritize tasks effectively
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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