Policy Manager

Roles and responsibilities

The role of the Policy Management Officer involves working in a fast moving environment and administrating a portfolio of Corporate Clients. The roles provide candidates with the opportunity to be the "face" of our company , working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts.

A Policy Management Officer is responsible for overseeing the development, implementation, and review of policies within an organization. This role involves ensuring that the policies are effective, compliant with relevant laws and regulations, and aligned with the organization's strategic objectives. The Policy Management Officer plays a crucial role in maintaining organizational integrity, reducing risk, and promoting consistent practices across different departments.

This position can be found in various sectors, including government agencies, corporations, insurance companies, and financial institutions, among others.

Key Responsibilities of a Policy Management Officer:

1. Policy Development and Implementation:

   • Create and Review Policies: Develop and draft new policies, procedures, and guidelines to ensure they are in compliance with legal requirements, industry standards, and organizational goals.
   • Update Existing Policies: Regularly review and revise existing policies to ensure they are relevant, up-to-date, and effective in addressing the organization's needs and challenges.
   • Stakeholder Collaboration: Work closely with various departments (HR, legal, operations, finance, etc.) to understand their needs and incorporate them into policy development.
   • Implementation Support: Assist in the roll-out of new or updated policies, ensuring that all relevant stakeholders understand and adhere to the new directives.

2. Compliance and Regulatory Oversight:

   • Regulatory Monitoring: Stay informed about changes in relevant laws, regulations, and industry standards that may affect the organization's policies. Ensure that all policies comply with current legal requirements and guidelines.
   • Risk Management: Identify potential risks related to policy gaps and work with other departments to mitigate them. Develop strategies to minimize non-compliance and its impact on the organization.
   • Audit Support: Coordinate with internal or external auditors to ensure that policy implementation is in line with legal and regulatory requirements. Provide necessary documentation and reports during audits.

3. Policy Communication and Training:

   • Communicate Policies: Develop clear communication strategies to ensure that all employees and stakeholders are aware of and understand the policies. This could involve organizing workshops, meetings, or distributing written materials.
   • Training Programs: Design and implement training programs to educate employees about key policies and their roles in ensuring compliance. This might include onboarding training or refresher courses.

Main Tasks

• Be a strong team player with good communication skills
• Ability to be flexible and open to learning new skills
• Respond to requests from external and internal clients through email within our 24 hour service level agreements (SLA)
• Process 50+ email per day and work on additional tasks
• Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
• Build positive and professional working relationships with internal clients
• Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete

Minumum Requirements:

• Bachelor’s of Medicine, Pharmacy, Or Nursing.
• Experience in TATSH Web (ASSD) Product and MOB creation
• Experience working in pressurized environment with tight deadlines
• Strong Knowledge of Microsoft Office (Excel, Word)

Desired candidate profile

A Policy Management Officer is responsible for overseeing the development, implementation, and review of policies within an organization. This role involves ensuring that the policies are effective, compliant with relevant laws and regulations, and aligned with the organization's strategic objectives. The Policy Management Officer plays a crucial role in maintaining organizational integrity, reducing risk, and promoting consistent practices across different departments.

This position can be found in various sectors, including government agencies, corporations, insurance companies, and financial institutions, among others.

Key Responsibilities of a Policy Management Officer:

1. Policy Development and Implementation:

   • Create and Review Policies: Develop and draft new policies, procedures, and guidelines to ensure they are in compliance with legal requirements, industry standards, and organizational goals.
   • Update Existing Policies: Regularly review and revise existing policies to ensure they are relevant, up-to-date, and effective in addressing the organization's needs and challenges.
   • Stakeholder Collaboration: Work closely with various departments (HR, legal, operations, finance, etc.) to understand their needs and incorporate them into policy development.
   • Implementation Support: Assist in the roll-out of new or updated policies, ensuring that all relevant stakeholders understand and adhere to the new directives.

2. Compliance and Regulatory Oversight:

   • Regulatory Monitoring: Stay informed about changes in relevant laws, regulations, and industry standards that may affect the organization's policies. Ensure that all policies comply with current legal requirements and guidelines.
   • Risk Management: Identify potential risks related to policy gaps and work with other departments to mitigate them. Develop strategies to minimize non-compliance and its impact on the organization.
   • Audit Support: Coordinate with internal or external auditors to ensure that policy implementation is in line with legal and regulatory requirements. Provide necessary documentation and reports during audits.

3. Policy Communication and Training:

   • Communicate Policies: Develop clear communication strategies to ensure that all employees and stakeholders are aware of and understand the policies. This could involve organizing workshops, meetings, or distributing written materials.
   • Training Programs: Design and implement training programs to educate employees about key policies and their roles in ensuring compliance. This might include onboarding training or refresher courses.