Customer Service Representative

Job Description:

Perfect Automobiles Trading is seeking a dedicated and proactive Customer Service Representative to join our team. The successful candidate will be responsible for ensuring customer satisfaction by providing outstanding service, addressing inquiries, and resolving complaints efficiently. This role requires excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Responding to customer inquiries via phone, email, and in person.
• Assisting customers with product information, service details, and support.
• Handling and resolving customer complaints in a polite and professional manner.
• Processing orders, applications, and requests accurately and efficiently.
• Keeping detailed records of customer interactions and transactions.
• Providing feedback to the management team regarding customer concerns and potential areas for improvement.
• Collaborating with team members to ensure consistent and high-quality customer service.
• Maintaining up-to-date knowledge of company products, services, and policies.
• Assisting in other administrative duties as needed.

Qualifications:

• High school diploma or equivalent (bachelor’s degree preferred).
• Proven experience in a customer service role or similar position.
• Excellent communication and interpersonal skills.
• Ability to handle difficult situations with patience and professionalism.
• Proficiency in Microsoft Office Suite and customer service software.
• Strong problem-solving skills and attention to detail.
• Ability to work in a team environment and independently.
• Multilingual skills are a plus.

Working Conditions:

• Full-time position.
• Working hours: [Insert working hours].
• Office-based role, with occasional remote customer interactions.