Call Center Agent - ADIB - Abu Dhabi Islamic Bank
Posted on :
28-10-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Call Center Agent
Job Description
Role: Call Center Agent
Location: Abu Dhabi
ROLE PURPOSE:
These are the main responsibilities of this role:
KEY PERFORMANCE INDICATORS:
Specialist Skills / Technical Knowledge Technical Competencies Required for this role:
Role: Call Center Agent
Location: Abu Dhabi
ROLE PURPOSE:
- To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.
These are the main responsibilities of this role:
- Handle inbound & outbound calls according to procedures guidelines and schedules set by organization call center.
- Proactively offer customer to register IVR and SMS service according to procedures and guidelines
- Escalate customer queries and complaints as necessary.
- Follows up with customer via telephone or email following initial sales contact
- Explain products or services and prices and answer all the customers questions.
- Polite and courteous when dealing with customers all the time.
- Obtain customer information such as name address and reactions of prospects contacted enter orders into computers.
- Keep accurate data on all tasks performed as per defined format
- Keep customer documents secured and filed accordingly
- Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.
- Meet or exceed the daily weekly and monthly sales targets set by the Management.
- Proactively cross sale and up sell the various bank products to customers or caller that qualify
- Escalate hazard /potential risk immediately via the proper channels
- Adherence to all ADIB policies.
KEY PERFORMANCE INDICATORS:
- Call quality
- Customer satisfaction
- Adherence to schedule
- Product & process knowledge
- Average handling time
- Sales leads generation target to reviewed
Specialist Skills / Technical Knowledge Technical Competencies Required for this role:
- Communication skills bilingual language (Arabic/English)
- Sales skills
- Customer resolution skills
Job ID
This job has been sourced from an external job board.
More jobs on
Employment Type
Full Time
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
