Messenger

• Collect and deliver documents files and packages between different departments and external locations.
  
• Handle scanning photocopying and organizing documents as needed.
  
• Assist in distributing incoming mail and processing outgoing correspondence.
  
• Maintain document filing systems and ensure all paperwork is properly stored and accessible.
  
• Assist with preparing and setting up documents for meetings and presentations.
  
• Manage office supplies inventory and inform management when replenishments are required.
  
• Support office staff with routine tasks to improve workflow efficiency.
  
• Assist in other administrative duties as requested by management.
  

Requirements

High school diploma or equivalent.

Previous experience in a similar role is a plus.

Basic computer skills including knowledge of office equipment (e.g. scanner printer copier).

Good communication and organizational skills.

Ability to multitask and prioritize assignments.

Attention to detail and a strong sense of responsibility.

Polite and professional demeanor.

Leadership and Management: - Oversee the Ticketing Unit, providing guidance and support to team members to achieve operational goals. Ticketing Strategy Development: - Develop and implement ticketing strategies that maximize revenue while ensuring a seamless visitor experience. System Management: - Manage and optimize ticketing systems and platforms, ensuring they are user-friendly and integrated with other departmental systems. Customer Experience Enhancement: - Monitor customer feedback and ticketing performance metrics to identify areas for improvement in visitor services. Project Management: - Lead discussions with site managers to gather requirements and manage ticketing software projects. Oversee project timelines, budgets, and vendor coordination. Business Analysis: - Translate business requirements into technical specifications for ticketing implementation. Conduct gap analysis and recommend solutions. Collaboration: - Work closely with other departments, including marketing, operations, and events, to coordinate ticketing for special events and exhibitions. UX Design: - Collaborate with UX designers/agencies to create user-friendly ticketing flows. Implement continuous improvements based on user feedback. Reporting and Analysis: - Prepare regular reports on ticket sales, visitor demographics, and trends to inform strategic decision-making. Track system performance, user satisfaction, and revenue. Budget Management: - Assist in the development and management of the ticketing budget, ensuring cost-effective operations. Training and Development: - Train and develop staff on ticketing processes, customer service standards, and system usage. Compliance and Security: - Ensure compliance with all relevant regulations and security protocols related to ticket sales and visitor access.