Technical Supervisor

Roles and responsibilities

An opportunity has arisen for a Technical Supervisor to join Jumeirah Burj Al Arab. The main duties and responsibilities of this role are:

• Manage guest activities related to Burj Al Arab Aquarium, the Dubai Turtle Rehabilitation Project (DTRP) and Jumeirah Coral Restoration.
• Aquarium back of house tours, daily educational talks in Jumeirah Al Naseem Turtle Sanctuary.
• Coordinate guest activities with the Eco-Village linked to our marine conservation projects.
• Coordinate and conduct school trips at the Turtle Lagoon.
• Assist with Corporate Social Responsibility events related to DTRP including talks and Turtle release events.
• Conduct data analysis and research on the following fields: Turtle satellite tracking data, migratory patterns, nesting after rehabilitation, etc; medical research on sea turtles in coordination with partnering veterinary lab and clinic.
• Assist with day-to-day Aquarium operations tasks such as food preparation and animal feeding, diving and dive equipment maintenance, fish quarantine, medications and postmortem.
• Assist with DTRP Operations: help with turtle rescue and collection, treatments and veterinary visits.

About you:

• Bachelor’s degree in marine biology, Zoology or related field and 5 years’ experience; or master’s degree in marine biology, Zoology or related field and 2 years’ experience.
• Minimum PADI Rescue Diver qualification or equivalent.
• Proficient level of English spoken and written.
• Great communication skills.
• Advanced computer skills.
• Aquarium related and animal rehabilitation/medical care work experience desirable.

Desired candidate profile

1. Team Management: Supervising and leading a team of technical staff, providing guidance, training, and support to ensure effective performance.

2. Equipment Maintenance: Overseeing the maintenance, repair, and operation of technical equipment and systems, ensuring they are in optimal working condition.

3. Troubleshooting: Diagnosing technical issues and implementing effective solutions to minimize downtime and disruptions.

4. Project Coordination: Managing technical projects, coordinating schedules, and ensuring that projects are completed on time and within budget.

5. Compliance and Safety: Ensuring that all technical operations comply with industry regulations, safety standards, and company policies.

6. Documentation: Maintaining accurate records of maintenance activities, technical procedures, and equipment performance for future reference.

7. Communication: Acting as a liaison between technical staff and management, effectively communicating project updates, issues, and solutions.

8. Quality Control: Implementing quality assurance practices to ensure that technical work meets established standards and specifications.

9. Resource Management: Managing resources, including tools, materials, and budgets, to ensure efficient operation and maintenance activities.

10. Continuous Improvement: Identifying areas for process improvement and implementing best practices to enhance efficiency and effectiveness.

Key Skills

1. Technical Expertise: Strong knowledge of relevant technologies, systems, and equipment used in the industry.

2. Leadership: Proven leadership skills to effectively manage and motivate a technical team.

3. Problem-Solving: Strong analytical and problem-solving skills to diagnose issues and implement solutions quickly.

4. Communication: Excellent verbal and written communication skills for interacting with team members, management, and other departments.

5. Organizational Skills: Ability to manage multiple tasks and projects simultaneously, prioritizing effectively to meet deadlines.

Qualities

• Attention to Detail: Meticulous attention to detail to ensure high-quality work and adherence to standards.
• Dependability: Being reliable and accountable for the performance of the technical team and equipment.
• Adaptability: Flexibility to adjust to changing priorities and new technologies as they arise.