Transport Manager

Roles and responsibilities

An opportunity has arisen for a Transportation Team Leader to join our team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

• Set an example for all Drivers in regard to punctuality, grooming, courtesy, attitude, teamwork, guest relations and adherence to the Jumeirah standards and Heart of Jumeirah.
• Ensure that all the drivers are properly allocated for guest movements. manner
• Ensure no delays in vehicle movement and that guest are picked up and dropped off on time.
• Ensure that the Drivers record all trips in the vehicle log with accurate mileage and destination each time they take a vehicle.
• Ensure that the Drivers are on schedule and keep the vehicle ready for the guest well in advance.
• Print of Opera ‘Pick Up’ Report every 2 hours.
• Taking appropriate handover from previous shift Team leader of Cash float, parking cards, mobile phones, and car keys.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 2 years luxury hospitality experience
• Excellent communication and interpersonal abilities
• Flexibility to work evenings, weekends, and holidays as needed
• Ability to multitask and work under pressure in a fast-paced environment
• Fluency in English; additional language skills are a plus

Desired candidate profile

1. Team Management: Leading and supervising a team of drivers, logistics personnel, or transport staff, providing guidance and support.

2. Operational Planning: Developing and implementing transportation plans and schedules to optimize routes and reduce costs.

3. Safety Compliance: Ensuring that all team members adhere to safety regulations and company policies regarding transportation.

4. Performance Monitoring: Tracking team performance metrics and implementing improvements as needed to enhance service quality.

5. Problem-Solving: Addressing operational challenges, including delays or issues with vehicles, and finding effective solutions.

6. Communication: Serving as the primary point of contact between the transport team, management, and clients or customers.

7. Training and Development: Providing training for new team members and ongoing development for existing staff to improve skills and knowledge.

8. Budget Management: Assisting with budget planning and monitoring expenses related to transportation operations.

9. Fleet Management: Overseeing vehicle maintenance and ensuring that all transport equipment is in good working condition.

10. Reporting: Preparing reports on transport operations, performance, and compliance for management review.

Key Skills

1. Leadership: Strong ability to motivate and guide a diverse team to achieve operational goals.

2. Organizational Skills: Excellent planning and organizational abilities to manage schedules and logistics effectively.

3. Communication: Clear and effective verbal and written communication skills for interacting with team members, clients, and management.

4. Problem-Solving: Strong analytical skills to identify issues and develop practical solutions quickly.

5. Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines.

6. Technical Knowledge: Familiarity with transportation regulations, safety standards, and logistics software.

7. Customer Service Orientation: Focused on delivering exceptional service to clients and maintaining positive relationships.