Business Analyst - Talent Hub Acquisition Resource LLP

The Role
Job Summary A Business Analyst will be responsible for analyzing data identifying trends and providing insights to support decisionmaking optimize operations and enhance the overall customer experience. The Business Analyst will work closely with various teams including product development marketing and customer support to help the company achieve its business objectives. Key Responsibilities Data Analysis: Collect process and analyze data related to product operations including customer behavior product performance and financial metrics. Use various tools and technologies to derive meaningful insights. Requirements Gathering: Collaborate with stakeholders to elicit document and prioritize business and system requirements. This includes understanding the needs of different departments within the company. Product Development Support: Work with the product development team to define and document the features functionality and user experience of online platforms ensuring they meet customer expectations and other requirements. Performance Monitoring: Continuously monitor and report on key performance indicators (KPIs) such as customer retention customer acquisition and revenue growth. Identify areas for improvement and propose strategies to achieve company goals. Competitor Analysis: Stay updated on industry trends and monitor competitors to identify opportunities and threats. Provide competitive intelligence to support strategic decisionmaking. User Experience Enhancement: Collaborate with UX/UI designers to improve the customer experience by identifying pain points conducting user testing and proposing design enhancements. Fraud Detection and Prevention: Collaborate with the team to identify and prevent fraudulent activities related to payments and financial transactions. Implement measures to protect the company and its customers from fraudulent behavior. Process Improvement: Identify and recommend process improvements that can streamline operations and increase efficiency. Implement best practices and suggest automation where appropriate. Business Reports: Prepare and deliver regular reports and presentations to management summarizing findings recommendations and progress towards company objectives. Quality Assurance: Participate in quality assurance activities to ensure that new features and updates meet the specified requirements and are free of defects.

Requirements

• Bachelors degree in business finance computer science or a related field. Skills Proven experience as a Business Analyst. Strong analytical and problemsolving skills. Proficiency in data analysis tools and techniques. Excellent communication and interpersonal skills. Strong project management skills and attention to detail. Software and Tools: Data analysis tools (e.g. Excel SQL Tableau) project management tools and business process modeling tools.

About the company
We are a dedicated team of recruitment experts committed to connecting talented individuals with exceptional career opportunities. Our mission is to enhance talent management optimize HR processes and foster a culture of growth and development transforming both individuals and businesses. Our specialty lies in recruiting exceptional individuals from various industries and positions. Leveraging a blend of proven and innovative methods we identify interact with and evaluate potential applicants to ensure the perfect match for our clients requirements. Through comprehensive screening and evaluation we deliver a selection of highly competent individuals poised to excel in their roles.
This job has been sourced from an external job board.
More jobs on