Front Office Executive

Roles and responsibilities

• Responsible for managing front office desk
• Keep front office clean, tidy and supplied with all necessary supplies
• Greet, communicate with and welcome guests
• Answer all queries and addressing the requests
• Answer all incoming calls and redirect them when needed
• Receive letters, packages and send them to appropriate destination
• Prepare and manage outgoing mail
• Check, sort and forward emails
• Monitor office supplies
• Make supply orders when needed
• Monitor and update records and files
• Monitor and log office expenses and costs
  

Required Qualifications-

• 1-3 years of experience as Front Desk Representative or similar role
• Bachelors or High school Diploma
• Hands on experience with office machines
• In- depth knowledge of office management and book keeping
• Excellent knowledge of MS Office (especially Excel and Word)
• Great interpersonal and communication skills
• Team player
• Good time management skills

• Communication Skills: Strong verbal and written communication abilities to interact with guests and colleagues clearly and professionally.

• Customer Service Orientation: A friendly and approachable demeanor to create a welcoming atmosphere for guests and address their needs effectively.

• Organizational Skills: Ability to manage multiple tasks, such as handling inquiries, scheduling appointments, and coordinating services.

• Time Management: Proficiency in prioritizing tasks to ensure smooth front office operations and timely responses to requests.

• Problem-Solving: Ability to address guest concerns and resolve issues quickly and efficiently.

• Technical Proficiency: Familiarity with office software (e.g., Microsoft Office, booking systems) and front desk equipment (e.g., phones, printers).

• Attention to Detail: Careful attention to detail to ensure accuracy in bookings, payments, and guest information.

• Multitasking: Capability to handle multiple tasks simultaneously while maintaining a professional demeanor.

• Team Collaboration: Ability to work effectively with other departments to ensure a seamless guest experience.

• Adaptability: Flexibility to adjust to changing situations and guest needs.

• Cultural Awareness: Understanding and sensitivity to diverse backgrounds and cultures, enhancing interactions with guests.

• Basic Financial Skills: Knowledge of handling cash, processing payments, and managing invoices.

Desired candidate profile

• Communication Skills: Strong verbal and written communication abilities to interact with guests and colleagues clearly and professionally.

• Customer Service Orientation: A friendly and approachable demeanor to create a welcoming atmosphere for guests and address their needs effectively.

• Organizational Skills: Ability to manage multiple tasks, such as handling inquiries, scheduling appointments, and coordinating services.

• Time Management: Proficiency in prioritizing tasks to ensure smooth front office operations and timely responses to requests.

• Problem-Solving: Ability to address guest concerns and resolve issues quickly and efficiently.

• Technical Proficiency: Familiarity with office software (e.g., Microsoft Office, booking systems) and front desk equipment (e.g., phones, printers).

• Attention to Detail: Careful attention to detail to ensure accuracy in bookings, payments, and guest information.

• Multitasking: Capability to handle multiple tasks simultaneously while maintaining a professional demeanor.

• Team Collaboration: Ability to work effectively with other departments to ensure a seamless guest experience.

• Adaptability: Flexibility to adjust to changing situations and guest needs.

• Cultural Awareness: Understanding and sensitivity to diverse backgrounds and cultures, enhancing interactions with guests.

• Basic Financial Skills: Knowledge of handling cash, processing payments, and managing invoices.