SPA Supervisor

Roles and responsibilities

Function: Spa

Department: General Spa

Role: The Lead role in Cluster Spa Operations is responsible for overseeing and managing the daily

operations of a spa and recreational facilities within the hospitality or wellness establishment, this role plays a pivotal role in ensuring that guests and members have a positive and enjoyable experience in the spa and

recreational areas while also managing the business aspects of the operation.

About The Function

This function is to ensure exceptional Guest Experiences in a highly empowered environment.

Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure

that each guest becomes a happy fan of our hotels, by delighting them from welcome until farewell.

To delight guests with the complete range of Spa treatments always delivered to the highest possible

standards.

What You Will Need To Succeed

• Genuine service personality, with high EQ.
• Minimum 2 years of similar experience in a 5-star hospitality industry.
• Bachelor’s degree in hospitality, beauty therapy or similar.
• A strong command of both written and spoken English is required; additional language is an asset.
  

PERFORMANCE DRIVEN CULTURE: WHAT WILL YOU BE MEASURED AGAINST

• Ensure achievement of business goals – Financial, Non-Financial and Initiatives.
• Completion of projects on time, within budget and based on set quality standards.
• Realizing cost efficiencies.
• Analyzing operations and assigning resources accordingly.
• Seamless Communication across all levels of the business unit.
• Provide constructive feedback (on and off-the-job).
• Resolve complaints and ensure adequate service recovery where needed.
  

Technical Skills And Competencies

• Spa Management & Operations
• Budget, finance & Forecasting
• Scheduling activities
• Inventory management & Control
• Games collaboration
• Beauty and wellness

Desired candidate profile

• Spa Management & Operations
• Budget, finance & Forecasting
• Scheduling activities
• Inventory management & Control
• Games collaboration
• Beauty and wellness
  

Competencies:

• Fast paced & Resilience
• Problem solving & creative thinking
• Proactive & Initiative driven
• Handling high pressure
• Customer & stakeholder management
• Emotional Intelligence
• Managerial skills
• Decision making
• Assertiveness
• Continuous Improvement
  

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.