Housekeeping Assistant

Roles and responsibilities

• Genuine service personality, with high EQ.
• Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
• A minimum of one-year experience in a similar position in a 5-star hospitality company.
• A strong command of both written and spoken English is required; additional language is an asset.
• Conduct all operational tasks in Housekeeping, while living up to service standards and procedures.
• Go the extra (s)mile where you can.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the guests interests at heart.
• Guest Interaction: Greet guests warmly and address their inquiries or concerns related to housekeeping services.
• Room Inspections: Assist in inspecting guest rooms and public areas to ensure cleanliness and adherence to quality standards.
• Service Coordination: Coordinate with housekeeping staff to ensure timely and efficient room cleaning and maintenance.
• Promoting Services: Inform guests about available housekeeping services, such as laundry, turndown service, and special requests.
• Feedback Collection: Gather guest feedback on their stay and housekeeping services to relay to management for continuous improvement.
• Support and Training: Assist in training new housekeeping staff on service standards and procedures.

• Essential Skills:

• Strong Communication: Excellent verbal skills for engaging effectively with guests and team members.
• Customer Service Orientation: A friendly and approachable demeanor focused on enhancing guest satisfaction.
• Attention to Detail: A keen eye for cleanliness and organization, ensuring high standards are met.
• Problem-Solving: Ability to address guest requests and issues promptly and effectively.
• Team Collaboration: Ability to work well with housekeeping and maintenance teams to ensure smooth operations.

Desired candidate profile

1. Guest Interaction: Greet guests warmly and address their inquiries or concerns related to housekeeping services.
2. Room Inspections: Assist in inspecting guest rooms and public areas to ensure cleanliness and adherence to quality standards.
3. Service Coordination: Coordinate with housekeeping staff to ensure timely and efficient room cleaning and maintenance.
4. Promoting Services: Inform guests about available housekeeping services, such as laundry, turndown service, and special requests.
5. Feedback Collection: Gather guest feedback on their stay and housekeeping services to relay to management for continuous improvement.
6. Support and Training: Assist in training new housekeeping staff on service standards and procedures.

Essential Skills:

• Strong Communication: Excellent verbal skills for engaging effectively with guests and team members.
• Customer Service Orientation: A friendly and approachable demeanor focused on enhancing guest satisfaction.
• Attention to Detail: A keen eye for cleanliness and organization, ensuring high standards are met.
• Problem-Solving: Ability to address guest requests and issues promptly and effectively.
• Team Collaboration: Ability to work well with housekeeping and maintenance teams to ensure smooth operations.