Operating Room Technician

Roles and responsibilities

• Minimum Certification in Maintenance Engineering or related Technical field.
• Minimum of 1 -2 years’ experience in a similar position in a 5-star hospitality company.
• Good knowledge of preventive maintenance of Hotel assets.
• Conduct all operational tasks in the Engineering department in line with required service standards and procedures.
• Go the extra (s)mile where you can.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.
• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability
  

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

Desired candidate profile

1. Maintenance and Repairs: Perform routine maintenance tasks, including plumbing, electrical, and HVAC repairs, to ensure all room facilities are in working order.
2. Room Inspections: Conduct regular inspections of guest rooms to identify and address any issues, ensuring a high level of comfort and safety for guests.
3. Troubleshooting: Quickly diagnose and resolve problems reported by guests or staff, ensuring minimal disruption to their experience.
4. Collaboration: Work closely with housekeeping and front office teams to coordinate repairs and maintenance schedules.
5. Inventory Management: Keep track of maintenance supplies and equipment, ensuring that tools and materials are readily available for tasks.
6. Guest Interaction: Occasionally interact with guests to address concerns related to room issues, providing courteous and efficient service.

Essential Skills:

• Technical Skills: Proficiency in basic repair techniques for plumbing, electrical systems, and general maintenance.
• Problem-Solving: Strong analytical skills to diagnose issues and determine effective solutions.
• Attention to Detail: Ability to notice small details that may impact guest comfort and safety.
• Communication: Clear communication skills for interacting with guests and team members.
• Time Management: Ability to prioritize tasks effectively to manage multiple requests and responsibilities.