Recreation Attendant

Roles and responsibilities

This function is to ensure exceptional Recreation Experiences for our guests in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure that each guest has a safe and an energized experience from welcome until farewell.

What You Will Need To Succeed

• Genuine service personality, with high EQ.
• Minimum 2 years of similar experience in a 5-star hospitality industry.
• Minimum 2 years of supervisory experience for those required to manage teams.
• A strong command of spoken English is required; additional language is an asset.
• Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
• Ensure all operational tasks are conducted in line with the service standards and procedures.
• Go the extra (s)mile where possible.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the guests interests at heart.
• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability
  

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

Desired candidate profile

1. Activity Supervision: Monitor recreational activities to ensure participants are safe and following rules and regulations.
2. Customer Service: Greet guests, provide information about available activities, and assist with any questions or concerns.
3. Equipment Management: Set up, maintain, and clean recreational equipment and facilities, ensuring everything is in good working order.
4. Event Coordination: Assist in organizing and running recreational events, including sports tournaments, classes, and community gatherings.
5. Safety Compliance: Enforce safety protocols and procedures to minimize risks and respond to emergencies as needed.
6. Feedback Collection: Gather participant feedback to help improve programs and activities offered.

Essential Skills:

• Communication: Strong verbal skills for effectively engaging with participants and staff.
• Interpersonal Skills: Ability to build rapport with guests of all ages and backgrounds.
• Organizational Skills: Capability to manage multiple activities and events simultaneously.
• Problem-Solving: Quick thinking to address issues or conflicts that may arise during activities.
• Physical Stamina: Ability to engage in physical activities and stand for extended periods.