FB Supervisor

Roles and responsibilities

• Genuine service personality, with high EQ.
• Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
• A minimum of one-year experience in a similar position in a 5-star hospitality company.
• A strong command of both written and spoken English is required; additional language is an asset.
• Conduct all operational tasks in F&B Service while living up to service standards and procedures.
• Go the extra (s)mile where you can.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.
• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability
  

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

Desired candidate profile

1. Guest Engagement: Interact with guests to ensure they have a positive dining experience, addressing any inquiries or concerns.
2. Menu Knowledge: Have in-depth knowledge of the menu, including ingredients, preparation methods, and wine pairings, to guide guests in their selections.
3. Promotional Activities: Promote special events, menu items, and offers to enhance guest engagement and drive sales.
4. Feedback Collection: Gather feedback from guests regarding their dining experience and communicate insights to management for improvements.
5. Collaboration: Work closely with kitchen staff and management to ensure smooth operations and high standards of service.

Essential Skills:

• Communication: Strong verbal skills to effectively convey information and engage with guests.
• Customer Service: A friendly and welcoming attitude that prioritizes guest satisfaction.
• Sales Skills: Ability to upsell menu items and promote specials to enhance the dining experience.
• Attention to Detail: Focus on quality and presentation to ensure a memorable experience.
• Cultural Awareness: Understanding diverse culinary preferences and dietary restrictions.