Recreation Leader

Roles and responsibilities

This function is to ensure exceptional Recreation Experiences for our guests in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure that each guest has a safe and an energized experience from welcome until farewell.

What You Will Need To Succeed

• Genuine service personality, with high EQ.
• Minimum 2 years of similar experience in a 5-star hospitality industry.
• Minimum 2 years of supervisory experience for those required to manage teams.
• A strong command of spoken English is required; additional language is an asset.
• Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
• Ensure all operational tasks are conducted in line with the service standards and procedures.
• Go the extra (s)mile where possible.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the guests interests at heart.
• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability
  

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

Desired candidate profile

1. Program Promotion: Actively promote recreational programs, events, and activities to the community.
2. Community Engagement: Engage with community members to encourage participation and gather feedback.
3. Customer Service: Provide information and assistance to participants regarding schedules, registrations, and facilities.
4. Event Coordination: Assist in planning and executing recreational events and activities.
5. Education: Inform the public about the benefits of recreation, health, and wellness programs.

Essential Skills:

• Communication: Strong verbal and written skills to effectively engage with the community.
• Interpersonal Skills: Ability to connect with diverse groups and build relationships.
• Organizational Skills: Capacity to manage events and coordinate multiple activities.
• Knowledge of Recreation: Understanding of recreational programming, safety protocols, and community needs.
• Enthusiasm: A passion for recreation and community engagement that inspires others to participate.

Impact:

A Recreation Ambassador plays a vital role in enhancing community involvement, promoting healthy lifestyles, and fostering a sense of belonging through recreational activities. Their efforts can lead to increased participation and improved community well-being.