IT Operations Manager

Roles and responsibilities

Roles And Responsibilities

Operational Leadership

• Oversee the daily operations of end user support, application management, and infrastructure services to ensure high performance and service availability.
  
  

Strategy Development

• Develop and implement IT operational strategies that align with the overall business goals, focusing on scalability, reliability, and security of IT systems.
  
  

Vendor and Outsourcing Management

• Manage relationships with vendors and outsourcing partners, ensuring contracts meet the company's needs and are executed effectively.
  
  

Service Delivery Optimization

• Monitor and improve the delivery of IT services using a mix of in-house and outsourced solutions. Evaluate different IT delivery models to optimize cost and efficiency.
  
  

Team Leadership and Development

• Lead a team of IT professionals, fostering a culture of continuous improvement and professional growth.
  
  

Budget Management

• Develop and manage the IT operations budget, ensuring cost-effectiveness and proper allocation of resources.
  
  

Technology Upgrades and Implementations

• Oversee the assessment and deployment of new technologies and systems to enhance operations.
  
  

Incident and Crisis Management

• Lead the IT operational response to incidents and outages, minimizing impact on business activities and customer services.
  
  

Performance Metrics

• Define and track key performance indicators (KPIs) for IT operations to continually assess the effectiveness of the IT service delivery.
  
  

Qualification And Experience

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, or a related field.
  
  

RELATED YEAR OF EXPERIENCE:

• Minimum of 12 years of experience in IT operations management in a large and diverse group, preferably in a Managed Services delivery model
  
  

YOE IN MANAGERIAL POSITION

Min of 7+ years in a managerial position.

Desired candidate profile

echnical And Interpersonal Skills

• Extensive experience with IT outsourcing and various delivery models including managed services, cloud-based solutions, and on-premise
• Proven track record of effective vendor management and partnership
• Strong leadership skills and experience managing large operations
• Excellent analytical and problem-solving abilities.
• Excellent interpersonal and communication skills, capable of working effectively with all levels of staff and management.
• Deep understanding of current IT trends and best practices in IT operations and security.
• Certification in ITIL, PMP, or other relevant IT operations or management methodologies is preferred.
• Define and track key performance indicators (KPIs) for IT operations to continually assess the effectiveness of the IT service delivery.