Club Agent
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
PURPOSE OF POSITION
To be responsible for all activities relevant to Raffles Club guests such as the reception private check in / out cashiering foreign exchange and assisting guests with inquiries.
KEY ROLES & RESPONSIBILITIES
- Greet guests at all times in a friendly and helpful manner
- Register and room all Raffles Club guest arrivals according to established procedures
- Perform checkin checkout and room change procedures and ensure all data is accurately entered into the hotel system
- Liaise closely with Butlers to escort and do followups on guest requests or requirements
- Maintains cashier float and ensure accurate daily report of all money received
- Cashes hotel guests personal and travelers checks and assists with currency exchange
- Keeps abreast of all modifications to accounting policies and procedures
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages Frequent Flyers Programs and Hotel Loyalty programs (Raffles Ambassadors)
- Attend to guests complaints inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist
- Is familiar with other Raffles properties so that guests indicating any next destination on the registration card can be sold on an onward booking to another Raffles property
- Ensure that guests depart the hotel with a positive impression of the hotel service
- Perform audit balances and prepare all reports for audit in an orderly fashion
- Maintain comprehensive knowledge of standard reservation procedures
- Offer secretarial duties for guests such as faxing posting copying scanning etc.
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure that Reception and Lounge work area is clean and in an orderly state at all times
- Performs related duties and special projects assigned
- Adhere to OH&S policies and procedures
- Set up for Breakfast HighTea & Cocktail Hour & ensure timely replenishment of amenities
- Forecast weekly stock intake on food and beverage in the lounge
Qualifications :
PERSONAL ATTRIBUTES
- Good level of engagement with guests
- Ability to work cohesively as a team with a multicultural workforce
- Excellent communication skills
- High level of integrity enthusiasm dedication support for continuous improvement
- Good knowledge of Front Office and F&B Operations
QUALIFICATIONS
- Post Secondary school education or Diploma from School for Tourism & Hotel Management
EXPERIENCE
- Minimum 1 2 years relevant experience in customer service/guest relations
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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