Club Agent
نُشرت في :
18-10-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
PURPOSE OF POSITION
To be responsible for all activities relevant to Raffles Club guests such as the reception private check in / out cashiering foreign exchange and assisting guests with inquiries.
KEY ROLES & RESPONSIBILITIES
- Greet guests at all times in a friendly and helpful manner
- Register and room all Raffles Club guest arrivals according to established procedures
- Perform checkin checkout and room change procedures and ensure all data is accurately entered into the hotel system
- Liaise closely with Butlers to escort and do followups on guest requests or requirements
- Maintains cashier float and ensure accurate daily report of all money received
- Cashes hotel guests personal and travelers checks and assists with currency exchange
- Keeps abreast of all modifications to accounting policies and procedures
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages Frequent Flyers Programs and Hotel Loyalty programs (Raffles Ambassadors)
- Attend to guests complaints inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist
- Is familiar with other Raffles properties so that guests indicating any next destination on the registration card can be sold on an onward booking to another Raffles property
- Ensure that guests depart the hotel with a positive impression of the hotel service
- Perform audit balances and prepare all reports for audit in an orderly fashion
- Maintain comprehensive knowledge of standard reservation procedures
- Offer secretarial duties for guests such as faxing posting copying scanning etc.
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure that Reception and Lounge work area is clean and in an orderly state at all times
- Performs related duties and special projects assigned
- Adhere to OH&S policies and procedures
- Set up for Breakfast HighTea & Cocktail Hour & ensure timely replenishment of amenities
- Forecast weekly stock intake on food and beverage in the lounge
Qualifications :
PERSONAL ATTRIBUTES
- Good level of engagement with guests
- Ability to work cohesively as a team with a multicultural workforce
- Excellent communication skills
- High level of integrity enthusiasm dedication support for continuous improvement
- Good knowledge of Front Office and F&B Operations
QUALIFICATIONS
- Post Secondary school education or Diploma from School for Tourism & Hotel Management
EXPERIENCE
- Minimum 1 2 years relevant experience in customer service/guest relations
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
