Concierge Supervisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Guest Services Management:
Provide exemplary customer service to all guests offering assistance and recommendations to enhance their stay.
Handle guest inquiries requests and complaints promptly and professionally striving for swift resolutions.
Coordinate with other hotel departments to fulfill guest needs efficiently.
Concierge Desk Operations:
Assist in overseeing the daytoday operations of the concierge desk ensuring a smooth and efficient workflow.
Manage guest arrivals and departures including luggage handling transportation arrangements and room assignments.
Maintain a comprehensive knowledge of local attractions restaurants transportation options and events to provide informed recommendations to guests.
Team Supervision and Training:
Provide guidance training and support to the concierge team fostering a culture of excellence and teamwork.
Assist in scheduling and coordinating staffing levels to ensure adequate coverage and exceptional service delivery.
Conduct regular performance evaluations and provide constructive feedback to team members.
Guest Relations and VIP Services:
Build strong relationships with guests to anticipate their needs and exceed expectations.
Coordinate VIP amenities special requests and personalized experiences for VIP guests and repeat clientele.
Handle confidential and sensitive information with discretion and professionalism.
Administrative Duties:
Assist in maintaining accurate records including guest preferences transportation arrangements and activity bookings.
Utilize hotel management software and systems to track guest requests maintain inventory and generate reports as needed.
Assist in managing the concierge budget and controlling expenses effectively.
Qualifications :
Previous experience in a supervisory role within a luxury hotel concierge department preferred.
Exceptional customer service skills with a genuine passion for exceeding guest expectations.
Strong communication interpersonal and problemsolving abilities.
Excellent organizational skills with the ability to multitask and prioritize in a fastpaced environment.
Proficiency in hotel management software and Microsoft Office Suite.
Knowledge of local attractions dining and entertainment options.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
