Assistant Learning Quality Manager

• Conduct Raffles Brand Orientation for new colleagues in the hotel including the required Raffles Service and Raffles Behavioural Standards.  Update the colleague handbook on a regular basis.
• Participate in the Orientation course explaining main programs of quality of the hotel. TrustYou LQA Forbes and social media reputation
• Participate in daily morning and operations meeting to present daily results of TrustYou and comments published on social media
• Generate weekly quality reports for executive committee
• Maintain Attendance and Pending reports and proactively coordinate attendance with departments to reduce number of colleagues pending for required sessions.
• Develop and implement new training materials such as Info Sessions Service Fundamentals etc. based on Training Needs Analysis.
• Assist with the planning implementation and administration of the Monthly Colleague Communication Forum. 
• All trainings as per the task division in the Training Department to be conducted with full preplanning actions execution of training and post training activities.
• Meet with the Learning & Development Manager regularly to ensure effective running of the division and task distribution. Brainstorming and planning sessions.
• Filing of documentation after Raffles Brand Orientation Code of Ethics SOP training checklists PCI Data Security compliance updates as and when required.
• Supervise create monitor and follow up on all activities regarding the Raffles Quiz on product related questions and standards of the Hotel. Maintaining a database of questions for this quiz.  Organizing the testing and statistics for the quiz.
• Update the Training Notice Boards on a regular basis and also to monitor all other department notice boards. Ensuring that changes to the monthly training calendar are updated and communicated.
• Conducting regular grooming checks throughout the hotel and reporting any discrepancies.
• Liaise with Departmental Trainers and Leaders on a regular basis; attend departmental meetings in all hotel departments in order to build relationships explain training requirements and also to ascertain training needs from various departments.
• Monitor trainers in their departments by attending a minimum of 2 training sessions conducted in the respective departments on a monthly basis.
• Conduct weekly service delivery audits in specified areas as per LQA and Forbes standards and report results (i.e. Rooming Reservations IRD Order Taking etc).
• Conduct quarterly Department Trainer Reviews and Assessments to help determine Trainer of the Quarter.
• Maintain accurate Database of certified and designated Department Trainers and maintain information related to departmental training hours trainer incentives etc.
• Administer the crosstraining process and related documentation.
• Administer the ECornell process and related documentation.
• Assist in conducting and compiling the bi annual Training Needs Analyses for the hotel.
• Update the Training section on the digital notice boards once weekly with up to date information.
• Carry out any other duties or assignments or reasonable requirements given by the Director of Human Resources / Training Manager as required

PERSONAL ATTRIBUTES

• Outstanding communication skills both written and verbal. (Additional foreign language would be an advantage)
• Have the ability to build trusting relationships with others.
• Creative effective leader and team player possessing a high degree of professionalism sound human resources management capabilities business acumen energy and determination.
• Demonstrates leadership qualities.
• Projects positive attitude and outgoing personality.
• Guest oriented.
• Should be able to work long hours with minimum supervision.
• Strong background in hospitality training.
• Computer literate with working knowledge of: Excel MS Word Power Point & Publisher

Qualifications :

• Knowledge of statistics and general calculation (required)
• Knowledge of luxury hotel standards (required)
• Know and interpret Quality indicators (required)
• Use and management of quality tools
• Knowledge in processes of continuous improvement (required)
• Knowledge of statistics and general calculation ability to analyze and process information.
• Ability to lead work in teams
• Knowledge of Microsoft Windows applications (required)
• Have advanced English level (required)
• Have a university or higher education degree in a related discipline (it is valued)
• Must have a professional and neat presentation.
• Have strong interpersonal skills and problem solving skills
• Be highly responsible and reliable
• Ability to work well under pressure in an accelerated environment
• Ability to work cohesively as part of a team

EXPERIENCE

• Minimum 3 5 years experience in the luxury hospitality industry with a minimum of 2 years in a similar role.

Remote Work :

No

Employment Type :

Fulltime